A highly organized and detail-oriented professional with extensive support, coordinating recruitment efforts, and enhancing employee relations. Skilled in managing confidential information, supporting onboarding processes, assisting with employee communications, and providing overall HR support. Adept at leveraging analytical and problem-solving skills to prioritize tasks and resolve issues in a timely manner. Currently pursuing dual Bachelor's degree in Criminology and Psychology, demonstrating a strong foundation in understanding human behavior and workplace dynamics. Ready to contribute to a team dedicated to improving organizational efficiency and fostering positive employee relations.
Hi, I’m
Amber Tookes
Raleigh
Summary
Overview
15
years of professional experience
4
years of post-secondary education
Work History
Wake County Public Schools
Instructional Assistant
08.2021 - Current
Job overview
- Provide administrative support to faculty by assisting with student assessments, collecting data, and tracking progress.
- Maintain confidential student records, progress reports, and behavior data.
- Coordinate communication between teachers, parents, and administrators to ensure timely updates and student success.
- Assist with classroom organization, management, and compliance with policies.
- Contribute to a positive learning environment through effective collaboration with team members and stakeholders.
Wake County Public Schools
Transportation (Driver)
09.2017 - 08.2021
Job overview
- Managed transportation schedules and coordinated logistics to ensure safe student arrival and departures.
- Communicated effectively with parents and guardians, resolving issues promptly.
- Worked cross-functionally with school staff to maintain operational efficiency and safety.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Attended monthly safety meetings for best practices and regulatory requirements
YMCA of Greater Pittsburgh
Childcare Provider (Childcare Partnership Program)
04.2011 - 11.2016
Job overview
- Developed and implemented age appropriate activities promoting Learning, exploration, and Creativity
- Supervised and monitored safety and well-being, meal preparation and hygiene
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Maintained confidential records of children’s progress or lack there of
- Established schedules that balanced all activities
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Bethlehem Haven
Direct Care Specialist/Front Desk Receptionist
03.2013 - 07.2015
Job overview
- Provided intake and orientation services to clients, ensuring they received appropriate resources and support.
- Assisted with administrative tasks, such as maintaining records, tracking inventory and managing schedules.
- Ensuring compliance with shelter policies, maintaining a safe and supportive environment.
- Used trama-informed care and de-escalation techniques to foster positive client interactions.
- Meal preparation and monitored medications
- Maintained a safe environment and compliance of rules and regulations
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
Fifth Third Bank
Customer Service Representative/ Data Entry
09.2009 - 04.2011
Job overview
- Delivered high-quality customer service while addressing inquiries, processing transactions, and managing account data.
- Supported team efforts by training new employees, fostering a collaborative environment.
- Maintained accurate records and ensured compliance with financial protocols.
- Resolved customer inquiries, resolved customer concerns and fostered long-term customer relationships
- Completed daily transactions, cash withdrawals and account management
- Promoted bank products to achieve sales goals
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
William Peace UniversityRaleigh, NC
Bachelor of Science from Criminal Justice
03.2023 - Current
University Overview
William Peace UniversityRaleigh, NC
Bachelor of Science from Psychology
03.2023 - Current
University Overview
Skills
- Classroom organization
- Effective communication
- Small group instruction
- Calm and patient demeanor
Languages
English
Native or Bilingual
Timeline
William Peace University
Bachelor of Science from Criminal Justice
03.2023 - Current
William Peace University
Bachelor of Science from Psychology
03.2023 - Current
Instructional Assistant
Wake County Public Schools
08.2021 - Current
Transportation (Driver)
Wake County Public Schools
09.2017 - 08.2021
Direct Care Specialist/Front Desk Receptionist
Bethlehem Haven
03.2013 - 07.2015
Childcare Provider (Childcare Partnership Program)
YMCA of Greater Pittsburgh
04.2011 - 11.2016
Customer Service Representative/ Data Entry
Fifth Third Bank
09.2009 - 04.2011
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