Eligibility Supervisor
County of Riverside DPSS
10/26/06 - Current (19 education.years_Label & 3 education.months_Label)
Hi, I’m
Amber M. White
Moreno Valley,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, employee selection and training, strategic planning, quality assurance, performance monitoring, report analysis, project management, multi-department collaboration, and relationship building. Recognized for exemplary customer service and high performing teams.
Work History
County of Riverside DPSSRiverside, CA
Eligibility Supervisor
10/26/06 - Current (19 education.years_Label & 3 education.months_Label)
Job overview
- Conducted staff performance evaluations to monitor progress and individual skills.
- Trained new team members on office procedures and daily duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Education
California Baptist UniversityRiverside, CA
Bachelor of Arts from Business Administration
12.2014
Skills
- Strategic Planning
- Relationship Building
- Coaching and Mentoring
- Performance Improvement
- Verbal and Written Communication
- Employee Supervision
- Critical thinking
- Emotional Intelligence
- Data Analysis and Modeling
- Documentation and Recordkeeping
- Customer Service Management
- Cross-Functional Collaboration
- Staff Development and Training
- Workflow Planning
- Staff Training
- Multitasking and Organization
- Report Preparation and Analysis
- Leadership and Change Management
- Handling Complaints
- Project Management
- Team Leadership
- Workflow Optimization
- Meeting Coordination and Support
- Performance Management
- Complex Problem Solving
- Customer Service
- Team Building
- Scheduling and Calendar Management
- Recruitment and Hiring
- Presentation Design
- Policy Development
- Staff Management
- Motivational Leadership
- Payroll Administration
- Microsoft Office
- Report Preparation
- Phone and Email Etiquette
- Quality Assurance
- Appointment Scheduling
- Clerical Staff Oversight
- Decision-Making
- Goal Setting
- Office Management
Timeline
California Baptist University
Bachelor of Arts from Business Administration