Amber Mihlbauer
Galveston,TX
Summary
Dynamic professional with a proven track record in property management and customer service excellence. Seasoned in leveraging clear communication and creative problem-solving skills. Demonstrated success in sales and CRM software, driving brand recognition. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Omaha Steaks
Galveston, TX
10.2024 - 01.2025
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Leasing Coordinator
Galveston Yacht Marina
Galveston, TX
09.2023 - 02.2024
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Coordinated with vendors for maintenance service requests and repairs.
- Drafted eviction notices when necessary according to local laws.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Guest Services/Lead Night Auditor
San Luis Resort
Galveston, TX
03.2020 - 06.2023
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Monitored closed circuit cameras throughout the property to ensure safety and security protocols were being followed.
Front Desk Agent
Candlewood Suites Hotel
Galveston, TX
01.2017 - 02.2020
- Contacted housekeeping or maintenance staff to report room or building issues.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Processed payments accurately and efficiently.
- Addressed customer needs in a timely manner.
Education
High School Diploma -
Clear Creek High School
League City, TX01-2004
Skills
- Precision and attention to detail
- Collaborative teamwork
- Adaptability and flexibility
- Advanced computer proficiency
- Customer service expertise
- Integrity and professionalism
- Property management
- Interpersonal relations
Timeline
Call Center Representative
Omaha Steaks
10.2024 - 01.2025
Leasing Coordinator
Galveston Yacht Marina
09.2023 - 02.2024
Guest Services/Lead Night Auditor
San Luis Resort
03.2020 - 06.2023
Front Desk Agent
Candlewood Suites Hotel
01.2017 - 02.2020
High School Diploma -
Clear Creek High School