Amber Mingoria
ROCHESTER
Summary
Ambitious professional with extensive training and skills in the area of customer service, Detail oriented person with exceptional interpersonal skills, written and verbal communication skills. Thrives on large workload, multi-tasking, prioritizing and teamwork. Also experienced with educational support, assisting in development and implementation of classroom activities. Utilizes strong interpersonal skills to foster supportive and engaging learning environment. Takes great pride in building relationships with students and staff. Knowledge of effective classroom management techniques and instructional support.
Overview
26
26
years of professional experience
Work History
Paraprofessional
Rush-Henrietta Central School District
01.2024 - Current
- Assisted teachers in implementing individualized education plans for diverse student needs.
- Supported classroom management by reinforcing behavioral expectations and routines.
- Assist students inside classroom as needed/directed by classroom teacher.
- Assist students as needed outside of classroom (ex. lunch,special areas, recess)
- Work along side classroom teacher to build classroom displays/bulletin boards.
- Creates activities/crafts for students to do to enforce/connect learning in creative ways.
- Work along side classroom teacher to maintain classroom organization and executive functioning.
Ride Operator
Seabreeze Amusement Park
07.2024 - Current
- Seasonal Employment-Summer 2024 and Summer 2025 with possibility to return every summer
- Operated multiple rides ensuring safety and compliance with operational guidelines.
- Assisted guests in boarding and disembarking, enhancing overall visitor experience.
- Monitored ride operations, responding to emergencies with swift and effective actions.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures including height requiremnts/restrictions and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Contributed to positive park reviews by providing exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Ambulatory Tech X-ray
Strong Memorial Hospital
04.2019 - 01.2024
- Answered phones and scheduled exams for patients
- Scheduled exams in a manner that fostered an effective work flow for techs and nurses
- Maintained supply stock in exams rooms to meet x-ray tech and patient needs
- Cleaned rooms in between patients according to hospital policy
- Assisted x-ray techs as needed during exams
- Transported patients to and from exam room as needed
- Responsible for ordering linens for department and communicating additional supply needs to department manager
- Trained new Ambulatory Techs as directed by supervisors & department manager
Shift Supervisor
Walgreens Pharmacy
05.2011 - 04.2019
- Point person for staff training. Accurately reconcile cash drawer and bank deposits. Orchestrate flow from ordering through point of sale.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and pharmacy protocols.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction rates.
- Trained new employees and delegated daily tasks and responsibilities.
Shift Supervisor
CVS Pharmacy
01.2000 - 01.2010
- Typical retail supervision responsibilities. Additionally responsible for payroll processing and maintenance of human resource files.
Education
No Degree - Business Administration
Rochester Business Institute
Rochester, NYWebster Schroder High School
Webster, NY06-2002
Skills
- Behavior management
- Effective communication
- Schedule management
- Special education support
- Classroom organization & support
- Ability to multi-task
- Customer support skills in different environments
- Employee training
- Workplace safety
- Cash handling
- Continuous improvement
- Positive attitude
Timeline
Ride Operator
Seabreeze Amusement Park
07.2024 - Current
Paraprofessional
Rush-Henrietta Central School District
01.2024 - Current
Ambulatory Tech X-ray
Strong Memorial Hospital
04.2019 - 01.2024
Shift Supervisor
Walgreens Pharmacy
05.2011 - 04.2019
Shift Supervisor
CVS Pharmacy
01.2000 - 01.2010
No Degree - Business Administration
Rochester Business Institute
Webster Schroder High School
AWARDS & SPECIALIZED TRAINING
EMPLOYEE OF THE MONTH (three times in twelve months), Lead, Engage, Advance, Perform Leadership development certificate. CPR certified. TCIS level 3 certified.