Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Amber N. Adams

Hattiesburg,MS

Summary

Versatile Jack of All Trades known for unparalleled productivity and efficiency in task completion. Possess specialized skills in problem-solving, project management, customer service, and technical troubleshooting. Excel in communication, adaptability, and teamwork, ensuring seamless integration into diverse work environments and contributing to collective goals.

Overview

16
16
years of professional experience

Work History

Data Verification Specialist

Veriforce
06.2024 - 09.2024
  • Performed remote data verification for customer-inputted data and uploaded documents in the Veriforce ComplyWorks system.
  • Captured precise, articulate and condensed documentation for all support queries and customer profiles.
  • Other duties include providing customer support via email and phone, resolving product and service problems by clarifying customer issues, explaining the best solution to solve the problem, assisting and/or correcting the problem, and following up to ensure resolution.

Customer Service Representative

Valvoline
08.2021 - 10.2023
  • Handled calls from home office in a call-center role
  • Provided exceptional customer service by efficiently handling a large volume of phone calls, addressing inquiries regarding pricing and services across multiple branch locations.
  • Submitted customer requests for prior invoices, communicated with store managers for inventory information, and started damage claims on behalf of customers
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions comments for future reference.

Data Entry Clerk

Channel Control Merchants
02.2020 - 04.2020
  • Provided support and contributed to smooth logistics and retail operations within the corporate office of a secondary retailer
  • Managed the completion of pricing reports and load sheets for numerous stores regularly.
  • Implemented regular updates on the company's Stock Information Website.
  • Created spreadsheets to track data entries.
  • Compiled reports based on gathered information.
  • Identified discrepancies between source documents and entered data.

Sales Associate

Dillard's
04.2018 - 07.2019
  • Increased sales productivity in the men's department
  • Demonstrated critical thinking and strong organizational skills to effectively stock the sales floor and arrange displays for showcasing new merchandise.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Customer Service Representative

SaviLinx
12.2014 - 03.2017
  • Position held involved customer service and technical support within a call center environment that later moved to a work from home position
  • Utilized strong communication skills to support customers with Federal Student Aid inquiries through phone, chat, and email.
  • Enhanced customer experience by ensuring correct and timely submission of FAFSA and student loan applications.
  • Documented each customer contact according to Department of Student Aid protocols

  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Set up and activated customer accounts.

Sales Associate

Wal-Mart Supercenter
07.2012 - 10.2014
  • Recognized and addressed customers' needs as part of daily duties.
  • Achieved efficient zoning and stocking of salesfloor based on company's modular layout
  • Employed superior organizational abilities to successfully manage inventory preparation and count
  • Managed the efficient fulfillment of numerous customer online orders
  • Processed transactions using a point-of-sale system.

Server

Waffle House
09.2008 - 02.2013
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Managed food preparation and cooking for customer orders
  • Responsibilities included operating the cash register, managing inventory, and ensuring accurate balance at the end of each shift.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.

Education

High School Diploma -

Presbyterian Christian High School
Hattiesburg
05-2008

Some College (No Degree) - Forensic Science

University of Southern Mississippi
Hattiesburg, MS

Some College (No Degree) -

Jones County Junior College
Ellisville, MS

Skills

  • Customer service
  • Microsoft Office
  • Typing & Data Entry
  • Data Verification
  • Accuracy and Precision
  • Data Interpretation
  • Microsoft Excel
  • Supply Restocking
  • Attention to Detail
  • Active Listening
  • Problem-Solving
  • Proofreading documents
  • Filing and data archiving

References

  • Savannah Spencer, 2255900585
  • Leann Daniels, 6015967760
  • Brittany Womack, 6013827280
  • Michael Hogsett, 6012784589

References

References available upon request.

Timeline

Data Verification Specialist

Veriforce
06.2024 - 09.2024

Customer Service Representative

Valvoline
08.2021 - 10.2023

Data Entry Clerk

Channel Control Merchants
02.2020 - 04.2020

Sales Associate

Dillard's
04.2018 - 07.2019

Customer Service Representative

SaviLinx
12.2014 - 03.2017

Sales Associate

Wal-Mart Supercenter
07.2012 - 10.2014

Server

Waffle House
09.2008 - 02.2013

High School Diploma -

Presbyterian Christian High School

Some College (No Degree) - Forensic Science

University of Southern Mississippi

Some College (No Degree) -

Jones County Junior College

Similar Profiles

CREATE PROFILE
Amber N. Adams