Amber N. Smith
Memphis,TN
Summary
An experienced, self-motivated Administrative Assistant dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace for over 10+ years. Excellent communication and problem-solving skills. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager of Vehicle Services
Firestone Complete Auto Care
02.2021 - 04.2023
- Worked effectively in fast-paced environments.
- Greeted customers and listened closely to problems described to determine solutions.
- Proven ability to learn quickly and adapt to new situations.
- Perform basic vehicle task, including oil, tires, and fluids.
- Provide customer service, sales, and customer issue resolution.
- Skilled at working independently and collaboratively team environment.
- Learns aspects of store operations and flex between front/back shop tasks.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed multiple calls per day.
- Be responsible for store operations, opening/closing, inventory, and displays on as needed basis.
Recruiter Specialist
Kimco Facilities Services
01.2018 - 01.2020
- Hired employees and initiated new hire paperwork process.
- Collaborated with hiring managers to understand job requirements and expectations.
- Coordinated schedules to arrange management interviews with applicants.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed over multiple customer calls per day.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
Administrative Assistant
AutoZone, Inc.
08.2014 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
Administrative Assistant I
Smith & Nephew Inc.
03.2010 - 06.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Ensure accurate information from our computer.
- Created and maintained databases to track and record customer data.
- Run daily end of shift audits reports and complete daily shift audits.
- Kept workplace tidy.
Education
High School Diploma -
Carver High School
Memphis, TN05.2007
Skills
- Detail-Oriented
- Microsoft Office
- Communication
- Problem-Solving
- Professionalism
- Resolve Customer Issues
- Efficiency
Timeline
Assistant Manager of Vehicle Services
Firestone Complete Auto Care
02.2021 - 04.2023
Recruiter Specialist
Kimco Facilities Services
01.2018 - 01.2020
Administrative Assistant
AutoZone, Inc.
08.2014 - 10.2017
Administrative Assistant I
Smith & Nephew Inc.
03.2010 - 06.2014
High School Diploma -
Carver High School