Amber Newman

Shift Supervisor

Starbucks Coffee Company

01.2019 - Current

Supervise daily store operations, ensuring adherence to Starbucks standards of excellence in quality, safety, and customer experience.
Oversee cash management, inventory control, and retail setup (Siren’s Eye) to maintain operational accuracy and brand consistency.
Lead by example during every shift—coaching, developing, and mentoring baristas and new shift supervisors to foster strong team engagement and professional growth.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Utilize tools such as Play Builder, Playcaller App, Siren Sense, MyDaily, and the Daily Records Book to monitor performance, track readiness, and maintain compliance across all operational metrics.
Collaborate with leadership to identify and resolve store challenges, including:
Raising Customer Experience Scores through improved team engagement and service consistency.
Reducing labor overages through proactive schedule adjustments and shift management.
Supporting multiple interim Store Managers during leadership transitions, maintaining stability and performance during times of change.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Successfully navigated the store team through operational challenges during a Store Manager medical leave, ensuring continuity and performance across all key metrics.