Amber Nicole Elin (Ponder)
Jacksonville,FL
Summary
Dedicated and hardworking professional with strong communication and interpersonal skills. Excellent with time management and possesses an eagerness to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis and research to provide insights and develop processes related to industry initiatives. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Recruiting Coordinator
IAS Claim Services/Davies Group
11.2021 - Current
- Operated and maintained applicant tracking and candidate management systems.
- Utilized internal Claims Management System and other platforms such as LinkedIn, CADO, Social Media, and via referrals to source qualified candidates.
- Pre-screened resumes and determined eligibility prior to scheduling interviews with potential candidates.
- Scheduled and conducted 10-20 interviews each week.
- Completed onboarding tasks for Independent Contractors - including, but not limited to, sending 1099 Contracts, explaining details regarding the Contract and Agreement, discussing clients and company needs, and advising the steps of the onboarding process; at times, would submit for background checks and check the system for completion.
- Build rapport with new and existing Independent Contractors to develop long-lasting relationships.
- Implement new Talent Acquisition strategies to address adjuster gaps in specific states and/or areas.
- Stay updated on industry trends, fee schedules, and best practices in Recruiting.
- Established strong partnerships and relationships with Operations Teams and VPs to understand their needs and goals.
- Obtained an in-depth understanding of Field, Desk, and other adjuster-related positions.
- Attended Recruiting events related to the Insurance Adjusting Industry.
- Completed special projects or tasks as requested by Management.
Field Adjuster Assistant
Ponder Adjusting, LLC
04.2021 - 12.2021
- Assisted the Independent Adjuster in all areas of adjusting including scheduling field inspections and re-inspections with insureds.
- Completed in-field scope notes including diagrams, sketches, property damage assessments, and photographs of the risk.
- Interpreted the insurance policy of the insured, including applying endorsements, and compiled property damage estimates utilizing both Xactimate and Symbility estimating softwares.
- Updated each Independent Adjusting Firm's claim database systems with proper and adequate documentation related to the claim(s).
- Reviewed bills, personal property inventories, estimates, and proofs of loss prior to submitting the claim for review. Make any corrections requested by Quality Assurance.
- Made educated recommendations on damages to indemnify the policy holder.
- Completed local and proximity daily claims and deployed to catastrophic disaster areas as needed.
- Deployments include: Hurricane Sally, Orange Beach, AL Hailstorm, and Hurricane Ida.
- Adhered to the utmost professionalism with empathy and compassion.
Marketing Executive
Wyndham Destinations
03.2020 - 04.2020
- Attended sales and training meetings on a weekly basis to develop new sales strategies to increase revenue.
- Maintained the ability to thrive in a call center environment.
- Contacted new prospects via phone to pitch and sell vacation and time share ownership packages.
- Utilized company software to track sales progression and communicate with Management on each sale.
- Executed exemplary customer service skills to enhance the sale of each vacation or Time Share package.
- Coordinated with Time Share Property owners regarding their accounts and assist with any questions and/or concerns.
- Consistently recognized as a weekly top seller and performer.
- Furloughed due to Covid-19 pandemic.
Manager
Crazy Horse
09.2019 - 03.2020
- Managed day-to-day operations and maintained professional, organized, and safe environment for employees and patrons.
- Recruited, interviewed, and hired all day shift employees; also, conducted terminations of employees as necessary.
- Managed and motivated 35+ employees to be productive and engaged in work; improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities and evaluated employee performance; conveyed constructive feedback to improve skills.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved and developed marketing strategies to attract new customers by promoting the business and staying competitive.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Accomplished multiple tasks within established timeframes.
- Self-released from position to pursue a better opportunity.
Bartender
House Of Blues
09.2017 - 10.2019
- Served high customer/talent volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items and developed new signature cocktails to support bar marketing brand and increase profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Self-released from position with adequate notice (moved to another state).
Restaurant Manager
VooDoo BBQ & Grill
09.2017 - 02.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Self-released from position with adequate notice (worked this and a second position with another company simultaneously for 6 months; decided to pursue the opportunity with the other company).
Head Bartender
Rachel's Steakhouse
08.2013 - 09.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained and mentored new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Self-released with adequate notice (moved to another state).
VP Executive Assistant/Quality Control
Benjamin Management Group
05.2011 - 09.2012
- Assisted Vice President with administrative duties including generation of forms and maintaining client database.
- Presented and explained products and services, inadvertently assisting with prospecting new clients.
- Managed customer complaints and diagnosed customer needs by matching with appropriated products and services.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Responsible for producing weekly schedule for the department in alignment with sales figures.
- Self released with adequate notice (moved to another state due to cost of living).
Education
High School Diploma -
Oak Grove High School
Hattiesburg, MississippiSome College - General Studies
Jones County Junior College
Ellisville, MSCertified Insurance Adjuster - Florida All Lines - Insurance And Risk Management
AdjusterPro
Jacksonville, FLSkills
- Candidate Tracking and Research
- Screening Processes and Eligibility Determinations
- Technical Industry Knowledge
- Customer Accounts Management
- Adaptable to Changing Conditions
- Administrative Skills
- Human Resources Department Processes
- Time Management
- Training and Development
- Hospitality
- Leadership/Management
Timeline
Recruiting Coordinator
IAS Claim Services/Davies Group
11.2021 - Current
Field Adjuster Assistant
Ponder Adjusting, LLC
04.2021 - 12.2021
Marketing Executive
Wyndham Destinations
03.2020 - 04.2020
Manager
Crazy Horse
09.2019 - 03.2020
Bartender
House Of Blues
09.2017 - 10.2019
Restaurant Manager
VooDoo BBQ & Grill
09.2017 - 02.2018
Head Bartender
Rachel's Steakhouse
08.2013 - 09.2017
VP Executive Assistant/Quality Control
Benjamin Management Group
05.2011 - 09.2012
High School Diploma -
Oak Grove High School
Some College - General Studies
Jones County Junior College
Certified Insurance Adjuster - Florida All Lines - Insurance And Risk Management
AdjusterPro
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