Ambernique S. Warren
Waco
Summary
Reliable Quality Control Analyst with abilities in customer interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening, and organizational talents. I am detail-oriented with exceptional management skills. I have the ability to handle multiple tasks effectively and efficiently in fast-paced environments. A thorough team contributor with the talent of being able to identify different work ethics of individuals. I am very proactive and goal-oriented and always seeking ways to help lead others to success.
Overview
15
15
years of professional experience
Work History
Quality Control Analyst
American Amicable
02.2023 - Current
- Responsible for ensuring CERs meet company's quality expectations
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Guided team member to maintain high productivity and performance metrics.
- Obtain data from recorded calls and followed standard practices to find solutions.
- Conducted weekly meetings to collaborate and share thoughts and ideas.
Client Experience Representative
American Amicable
12.2022 - 02.2023
- Answered 70-80 calls daily.
- Assisted policy holders and agents while providing stellar customer service.
- Identified any issues and solved in a timely manner.
- De-escalated calls by using conflict resolution skills.
Assistant Manager
Regional Finance
03.2020 - 11.2022
- Assisted with managing and leading a team of 5
- Mentored and trained any new hires and existing employees when needed.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted daily meetings to developed team bonding.
- Executed and met company's monthly compensation goal.
Store Manager
Schlotzsky's Deli
01.2015 - 03.2020
- Lead a team of 15+
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Team Member/Team Lead
Schlotzsky's Deli
01.2010 - 01.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
University High School
Waco, TX06-2011
Skills
- Data Gathering & Analysis
- Team Building
- Performance Management
- Workflow Delegation
- Client Relations
- Written Communications
Timeline
Quality Control Analyst
American Amicable
02.2023 - Current
Client Experience Representative
American Amicable
12.2022 - 02.2023
Assistant Manager
Regional Finance
03.2020 - 11.2022
Store Manager
Schlotzsky's Deli
01.2015 - 03.2020
Team Member/Team Lead
Schlotzsky's Deli
01.2010 - 01.2015
High School Diploma -
University High School
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