Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Amber Overstreet

Blanchard

Summary

Experienced Operations Manager with a proven track record in the healthcare industry. Skilled in healthcare operations, team development, clinical workflow optimization, staff training, patient experience, and regulatory compliance. Known for leading high-performing teams and driving process improvements across diverse care settings. I have a strong passion for people and leadership and am excited to continue leveraging my experience and knowledge toward new opportunities for growth and impact.

Overview

30
30
years of professional experience

Work History

Area Operations Manager

NextCare
01.2007 - 07.2025
  • Direct all non-physician functions and staff in support of clinic providers
  • Assist Medical Director in physician functions
  • Coordinate staff schedules for all clinics
  • Oversee day-to-day operations, as it relates to staff, patients and facility
  • Development and implementation of training programs for all employees for urgent care
  • Virtual health
  • Supervise and provide field training to all back office personnel
  • Drug Screen Trainer and Technician
  • Assign employee duties, oversee daily back office operations, Employee evaluations and disciplinary actions
  • Coordinated provider scheduling, ensuring efficient and accurate calendar management for physicians, physicians assistants, and other healthcare providers.
  • Handled supervising paperwork for physicians assistants, including onboarding documentation, licensure compliance, and supervising agreements.
  • Occupational Medicine, client liaison and growth of services
  • Provide leadership, plan, monitor and report on site operations
  • Assist with budget preparation, data collection and reports for site
  • Development and implement site policies and procedures
  • Hiring and coaching of clinic employees
  • Assist in the establishment of goals, objects and marketing for all clinics
  • Monitor and maintain current licenses and CPR for all back office staff
  • Reviewing all clinical employees timesheet entries for payroll
  • Review and address all data entry, nurse charting errors weekly
  • Implement/carry-out clinic monthly QAs, Supervise and work with radiology with any issues
  • Acquisition of new clinics
  • P&L review and training
  • Financial Planning/budget
  • Most Improved Clinic Award
  • Exceptional Patient Care Award

Administrative Assistant

Dr. Ron Hale
03.1995 - 02.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated and obtained prior authorizations for surgical procedures and durable medical equipment, streamlining care coordination and improving patient outcomes.

Education

High School Diploma -

US Grant High School
Oklahoma City, OK
05-1991

Skills

  • Web and tech savvy
  • Typing speed of 65 WPM
  • Problem solving
  • Interpersonal Relationships
  • Communication
  • Microsoft Office

Awards

  • Most Improved Clinic Award
  • Exceptional Patient Care Award

Timeline

Area Operations Manager

NextCare
01.2007 - 07.2025

Administrative Assistant

Dr. Ron Hale
03.1995 - 02.2007

High School Diploma -

US Grant High School

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