Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Amberrose Orlando

West Bridgewater,Massachusetts

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Director of Business Development / Client Relationship Development Strategist for Massachusetts / Regional Revenue Cycle Advisor and Consultant

Kinum Inc ( Contracor)
01.2021 - Current
  • Created communication and presentations to share initiative plans for existing and potential clients (marketing mater)
  • Assessed existing available data to identify data gaps.
  • Constructed persuasive presentations to gain consensus among diverse group of individuals.
  • Service & maintain over 2000 individual client portfolios.
  • Provided data analysis and reporting solutions based on business needs, highlighting key trends within business development.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and without need for escalation supervisor.

President / Founder

Caring Hands Advocacy-Culture /Wellness Non-Profit
09.2022 - Current
  • Advocacy to underprivileged and underrepresented groups and individuals
  • Work with various foundations ( M. S society& Mental illness awareness collaboration initiative)
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.

Business Development Client Relationship Development strategist and Consultant

Lyn Hovey Studio
02.2017 - Current
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers (OSHA & Labor Laws)
  • Negotiated contracts and closed sales with new and existing clients.
  • Arranged potential client contacts, cultivated relationships, and followed through all service needs.
  • Communicated with local organizations to build networks and develop leads ( Mass Cultural Council)
  • Application management ( Grants & funding innovations)
  • Maintain Social media presence
  • Direct Consultant to President

General Manager/ Vice president of Massachusetts office- Regional Director of Business Development and Client services

Debt Management Inc DBA Dynamic Recovery Solutions
07.2019 - 01.2021
  • Delivered high-quality administrative support and management, planning and policy assistance to board members.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Serviced and maintained 2000+ client portfolio
  • Maintained Online Client portal
  • Oversaw Monthly Client statement protocols
  • Ensured Employee compliance
  • Performed project management, coordination of space acquisition, renovations, facility planning and office expansion projects.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Processed new hire paperwork and documents.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.

General Manager/ Vice president of client development, sales and Revenue Cycle Advisor

Debt Management Inc DBA Dynamic Recovery Solutions
12.2014 - 07.2019
  • Communicated directly with customers and partners to build strong business networks and relationships through networking and presence
  • Established and maintained highly effective relationships with over 2000 clients and industry partners to drive growth ( local chamber of commerce)
  • Implemented innovative business development strategies to increase customer base and expand market share.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Implemented Client interactive Portal Management System for over 2000 clients
  • Implemented Sales development and tracking software
  • Performed project management, coordination of space acquisition, renovations, facility planning and office expansion projects.
  • Held/ Hosted local business networking events
  • Oversaw Massachusetts employee benefits & Human resources for
  • Audit reporting for quality and work standards
  • Organized company charitable events /drives
  • Daily employee productivity management
  • Oversaw daily employee operations/management

General Manager / Collection manager

Debt Management Inc DBA Dynamic Recovery Solutions
08.2005 - 12.2014
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Processed new hire paperwork and documents.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Documented interactions in computer database and updated information.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.

Lead collection/ Recovery specialist

Debt Management Inc DBA Dynamic Recovery Solutions
12.2003 - 08.2005
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Collected on delinquent accounts to reduce overdue balances.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Processed payments and applied to customer balances.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
  • Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
  • Analyzed and assessed all training program for effectiveness, identified underperforming areas and planned corrective solutions.
  • Supported and trained all staff members to achieve and maintain top client satisfaction.

Office Manager & Controller

K.J Jordan & Sons Contracting LLC
01.1998 - 01.2004
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Learned duties for various positions and provided backup at key times.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Processed new hire paperwork and documents.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
  • Collected expense log reports and receipts to verify employee reimbursement requests.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Senior administrative assistant to President & Chief financial officer

Debt Management Inc DBA Dynamic Recovery Solutions
09.2001 - 12.2003
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled appointments for customers in person or over telephone.
  • Assessed customer needs and responded to customer emails and calls.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Planned and executed major aspects of meeting management.

Skills

  • Call Center / Collection floor oversight and management
  • Credit / Collection dispute resolution
  • Asset & Income investigation (Experian, Equifax & Trans Union, Registry of deeds)
  • Forensic Credit report analysis & Skip tracing
  • Call tracking, Call Compliance & Call training
  • Business Development (Existing & New)
  • General Business Management and Operations
  • Employee engagement & workplace culture management
  • Strategic Marketing/ Social media presence
  • General business accounting practices (Payroll & Benefits)
  • General Human resource (Oversight, Compliance, OSHA, Federal & State employment regulations, Handbook creation, implementation and adherence
  • Business profit & loss management, budget overview, analysis and creation
  • Staffing / recruiting/ Employee engagement
  • Complete hiring process & New employee training/onboarding

Certification

Certified Human Rights Consultant & trainer

NMLS Credentialed / Verified

Compliance- FDCPA, NACHA, FDIC, FTC, Patriot Act, TCPA, CFPB & Human Rights

Timeline

President / Founder

Caring Hands Advocacy-Culture /Wellness Non-Profit
09.2022 - Current

Director of Business Development / Client Relationship Development Strategist for Massachusetts / Regional Revenue Cycle Advisor and Consultant

Kinum Inc ( Contracor)
01.2021 - Current

General Manager/ Vice president of Massachusetts office- Regional Director of Business Development and Client services

Debt Management Inc DBA Dynamic Recovery Solutions
07.2019 - 01.2021

Business Development Client Relationship Development strategist and Consultant

Lyn Hovey Studio
02.2017 - Current

General Manager/ Vice president of client development, sales and Revenue Cycle Advisor

Debt Management Inc DBA Dynamic Recovery Solutions
12.2014 - 07.2019

General Manager / Collection manager

Debt Management Inc DBA Dynamic Recovery Solutions
08.2005 - 12.2014

Lead collection/ Recovery specialist

Debt Management Inc DBA Dynamic Recovery Solutions
12.2003 - 08.2005

Senior administrative assistant to President & Chief financial officer

Debt Management Inc DBA Dynamic Recovery Solutions
09.2001 - 12.2003

Office Manager & Controller

K.J Jordan & Sons Contracting LLC
01.1998 - 01.2004

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Amberrose Orlando