Amber Lynn Ruttenberg
Philadelphia,PA
Summary
Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in a variety of establishments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender
The Gold Club
10.2014 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender and Server
Marathon Grill
12.2011 - 09.2014
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Floor Sales Manager and Bartender/Waitress
Reeds Bar and Restaurant
09.2008 - 09.2012
- Maximized performance by monitoring daily activities and mentoring team members.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Banquet Server and Bartender
Mack Hospitality Staffing
02.2006 - 12.2008
- Executed synchronized meal service simultaneously serving multiple guests.
- Upheld strict regulations for safe alcohol service and food safety.
- Adapted to many different venues requirements and points of service
Education
Bachelor of Fine Arts - Photography And Art History
Tyler School of Art, Temple University
Philadelphia, PA04-2010
Skills
- Safe alcohol service
- Measurement accuracy
- Cash handling
- Team leadership
- POS system proficiency
- Retaining information
- Customer service
- Safe food handling procedures
- Social media marketing
- Guest relations management
Certification
RAMP Certified
Timeline
Bartender
The Gold Club
10.2014 - Current
Bartender and Server
Marathon Grill
12.2011 - 09.2014
Floor Sales Manager and Bartender/Waitress
Reeds Bar and Restaurant
09.2008 - 09.2012
Banquet Server and Bartender
Mack Hospitality Staffing
02.2006 - 12.2008
Bachelor of Fine Arts - Photography And Art History
Tyler School of Art, Temple University
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