Amber Sartin
Retail
Branson,MO
Summary
Knowledgeable and dedicated professional with 15 years of customer service experience. Solid team player with outgoing, positive demeanor and unwavering dedication. Motivated to maintain customer satisfaction and contribute to company success. Able to handle any situation or customer temperament with grace and poise. Touch typist with 98% accuracy at 44 wpm. Intermediate knowledge of computers and cell phones. Easily trained and looking for a long term career.
Overview
15
15
years of professional experience
Work History
Overnight Stock Associate
Walmart
02.2022 - Current
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Completed all 34 learning badges offered by store to ensure flexibility in positioning.
- Installed and implemented over 200 modular plans accurately.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Fully trained in all overnight positions
Assistant Manager
Kmac Enterprises Inc
10.2018 - 02.2022
- Completed satisfactory schedules using SmartLynx.
- Ordered and received over 50 truck orders with focus on organization.
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.
- Coached, trained, recognized, and managed all aspects of performance for store associates and developed bench of talented workers.
- Ensured all customers received friendly, quick, and efficient service.
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
- Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across store.
- Analyzed productivity reports, assisting in managing performance.
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
Department Manager
McDonald's, Ruprecht Organization
03.2014 - 09.2018
- Ordered and received truck orders, reorganized walk in cooler and dry stock area to improve food cost by reducing waste due to improper FIFO.
- Maintained food safety standards and improved cleanliness of operations.
- Implemented regulations and routines that ultimately created productive, stable kitchen crews.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Coordinated and supervised activities of team members to consistently meet customers' needs.
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
- Reversed poor performing store by revising systems, processes, training programs, and personnel.
- Managed President's Day, CYT corporate rollout, and 6 business reviews with positive feedback from upper management.
Shift Leader
Kmac Enterprises
09.2008 - 06.2014
- Prepared various recipes and products with efficiency and accuracy.
- Exceeded speed, labor, and food cost targets b consistently.
- Resolved customer complaints and deescalated high tension situations.
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert knowledge.
- Protected business from unnecessary liability by carefully following security and safety standards.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Nixa High School
Nixa, MO05.2009
Skills
- Punctual
- Reliable
- Excellent multitasker
- Customer service expert
- Familiar with technology
- Great work ethic
- Takes direction well
- Organized
- Self motivated
- Touch typist 44 wpm
- Ambitious
- Professional communicator
Timeline
Overnight Stock Associate
Walmart
02.2022 - Current
Assistant Manager
Kmac Enterprises Inc
10.2018 - 02.2022
Department Manager
McDonald's, Ruprecht Organization
03.2014 - 09.2018
Shift Leader
Kmac Enterprises
09.2008 - 06.2014
High School Diploma -
Nixa High School