Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amber Terry

Dearborn,MI

Summary

Experienced transportation professional with focus on safety and efficiency. Proven skills in operating and maintaining a variety of transportation equipment, ensuring seamless logistics and timeliness. Known for effective team collaboration, adaptability, and consistently achieving high performance standards in dynamic environments. Easily adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service with a strong background in customer interactions and service solutions. Reliable and results-driven, with keen understanding of job regulations and safety practices.

Overview

12
years of professional experience

Work History

City of Detroit Department of Transportation

Transportation Equipment Operator
06.2018 - 04.2025

Job overview

  • Conducted thorough pre-trip inspections to assess equipment readiness, mitigating potential risks associated with compromised vehicles before departure.
  • Improved on-time performance rates by closely monitoring my performance and implementing corrective measures as needed.
  • Monitored passenger safety and comfort during transit, addressing concerns promptly and professionally; ultimately enhancing their overall experience.
  • Operated transit buses in an urban environment efficiently, ensuring timely arrivals and departures within designated routes.

Tim Hortons

Shift Manager
01.2015 - 05.2017

Job overview

  • Supervised daily operations to ensure adherence to safety and quality standards.
  • Trained and mentored team members to enhance performance and operational efficiency.
  • Implemented process improvements that reduced waste and increased productivity.
  • Coordinated scheduling and staffing to optimize workflow and meet customer demands.

McDonald's

Lead Cashier
04.2013 - 01.2015

Job overview

  • Supervised daily cash handling operations, ensuring accuracy and efficiency in transactions.
  • Trained and mentored new cashiers on procedures and customer service standards.
  • Developed and implemented strategies to reduce transaction processing time.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction levels.

Education

Oakland Community College
Royal Oak, MI

Associate of Applied Science from Business Management
06-2015

University Overview

  • Extracurricular Activities: Ceramic Technology, Volunteering, Community Outreach

Detroit International Academy For Young Women
Detroit, MI

High School Diploma
06-2012

University Overview

  • Yearbook Club: Head of Design
  • Elected Captain of JROTC Rifle Team

Skills

  • Safety regulations compliance
  • Equipment inspection
  • CDL Class B
  • Effective communication skills
  • Team leadership
  • Staff training and development
  • Conflict resolution
  • Production quotas
  • Critical thinking
  • Work ethic and integrity

Timeline

Transportation Equipment Operator

City of Detroit Department of Transportation
06.2018 - 04.2025

Shift Manager

Tim Hortons
01.2015 - 05.2017

Lead Cashier

McDonald's
04.2013 - 01.2015

Oakland Community College

Associate of Applied Science from Business Management

Detroit International Academy For Young Women

High School Diploma