Hi, I’m
Amber Terry
Dearborn,MI
Summary
Experienced transportation professional with focus on safety and efficiency. Proven skills in operating and maintaining a variety of transportation equipment, ensuring seamless logistics and timeliness. Known for effective team collaboration, adaptability, and consistently achieving high performance standards in dynamic environments. Easily adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service with a strong background in customer interactions and service solutions. Reliable and results-driven, with keen understanding of job regulations and safety practices.
Overview
12
years of professional experience
Work History
City of Detroit Department of Transportation
Transportation Equipment Operator
06.2018 - 04.2025
Job overview
- Conducted thorough pre-trip inspections to assess equipment readiness, mitigating potential risks associated with compromised vehicles before departure.
- Improved on-time performance rates by closely monitoring my performance and implementing corrective measures as needed.
- Monitored passenger safety and comfort during transit, addressing concerns promptly and professionally; ultimately enhancing their overall experience.
- Operated transit buses in an urban environment efficiently, ensuring timely arrivals and departures within designated routes.
Tim Hortons
Shift Manager
01.2015 - 05.2017
Job overview
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored team members to enhance performance and operational efficiency.
- Implemented process improvements that reduced waste and increased productivity.
- Coordinated scheduling and staffing to optimize workflow and meet customer demands.
McDonald's
Lead Cashier
04.2013 - 01.2015
Job overview
- Supervised daily cash handling operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on procedures and customer service standards.
- Developed and implemented strategies to reduce transaction processing time.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
Education
Oakland Community CollegeRoyal Oak, MI
Associate of Applied Science from Business Management
06-2015
University Overview
- Extracurricular Activities: Ceramic Technology, Volunteering, Community Outreach
Detroit International Academy For Young WomenDetroit, MI
High School Diploma
06-2012
University Overview
- Yearbook Club: Head of Design
- Elected Captain of JROTC Rifle Team
Skills
- Safety regulations compliance
- Equipment inspection
- CDL Class B
- Effective communication skills
- Team leadership
- Staff training and development
- Conflict resolution
- Production quotas
- Critical thinking
- Work ethic and integrity
Timeline
Transportation Equipment Operator
City of Detroit Department of Transportation
06.2018 - 04.2025
Shift Manager
Tim Hortons
01.2015 - 05.2017
Lead Cashier
McDonald's
04.2013 - 01.2015
Oakland Community College
Associate of Applied Science from Business Management
Detroit International Academy For Young Women
High School Diploma
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