Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

AMBI WILLIAMS

Benton Harbor,MI

Summary

Human Resources professional with extensive experience in employee relations, recruitment, and compliance. Strong commitment to team collaboration and achieving organizational goals while adapting to evolving needs. Proficient in talent acquisition, conflict resolution, and policy implementation, consistently driving positive outcomes. Recognized for reliability and exceptional communication skills, fostering a productive workplace environment.

Overview

19
19
years of professional experience

Work History

Human Resources Generalist

Berrien Mental Health DBA Riverwood
10.2023 - Current
  • Streamlined recruitment by managing job postings, screening, and onboarding, reducing average time-to-hire by 20% while improving candidate quality.
  • Resolved employee relations issues with fairness and professionalism, leading to a 15% improvement in employee satisfaction scores on engagement surveys.
  • Ensured compliance with federal and state employment laws (FMLA, ADA, EEOC), contributing to zero compliance violations during audits.
  • Supported performance management by coaching managers and guiding evaluation processes, resulting in a 10% increase in documented employee development plans.
  • Facilitated onboarding and training programs that reduced first-year turnover by 12% and improved new hire retention rates.
  • Administered benefits programs (health, retirement, and leave), increasing employee benefits enrollment accuracy to 98% and reducing processing errors.
  • Maintained HRIS and personnel records with 100% accuracy, providing leadership with timely workforce data and compliance reports.
  • Implemented and communicated HR policies consistently, contributing to stronger organizational transparency and accountability.
  • Enhanced employee engagement by supporting recognition and wellness initiatives, which improved participation in company events by 25%.
  • Developed HR communications and reports using Microsoft Office, improving clarity and efficiency of leadership decision-making processes.


Benefits Specialists

Benton Harbor Area Schools
10.2019 - 10.2023
  • Administered employee benefits programs for 100+ employees, achieving 99% compliance with company policies and federal regulations (ACA, HIPAA, COBRA).
  • Facilitated open enrollment sessions, providing benefits education that resulted in a 15% increase in employee participation.
  • Evaluated benefit plan effectiveness and recommended enhancements, contributing to a 10% improvement in employee satisfaction scores.
  • Collaborated with HR teams to streamline benefits administration, reducing processing time by 20% and improving overall efficiency.

Chief Operation Officer

Mosaic CCDA
12.2018 - 10.2019
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Oversaw day-to-day processing of payroll for 50 employees, including review of time sheets and computing pay in accordance with Fair Labor Standards.
  • Processed payroll garnishment such as tax liens and child support.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution.
  • Monitored compliance with processes, policies, procedures and standards in regard to collection and management of annual contributions from shareholder companies.

Administrative Coordinator

Mosaic CCDA
04.2014 - 10.2018
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Collaborated with accounting department to manage company's overall budget, with 30% increase in first year.

Operations Coordinator

Mosaic CCDA
08.2014 - 08.2018
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30%.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Led operational oversight and budgetary supervision for 3 social enterprise locations.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Worked with vendors to make purchases and reconcile invoices.
  • Promoted compliance by advising management on needed or prohibited actions to comport with grant regulations.

Second Channel Sales

Whirlpool
03.2007 - 03.2012
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Increased efficiency by and team productivity 40% by promoting adherence to operational best practices and company policies.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer solutions.

Education

MBA - Human Resources

Baker College
Muskegon, Michigan
09.2025

BBA - Business Management

Siena Heights University
Adrian, Michigan
12.2015

Skills

  • HR proficiency
  • Talent acquisition and onboarding
  • Employee engagement strategies
  • Benefits administration expertise
  • Performance evaluation assistance
  • Employee training
  • Proficient in managing HR compliance requirements
  • Policy communication
  • Conflict resolution
  • Employee engagement initiatives
  • Proficient in technical skills
  • HRIS administration and analysis

Accomplishments

  • Added, renewed and grew fundraising and donation contributions
  • Built strong relationships with vendors such as florists, photographers, musicians

Timeline

Human Resources Generalist

Berrien Mental Health DBA Riverwood
10.2023 - Current

Benefits Specialists

Benton Harbor Area Schools
10.2019 - 10.2023

Chief Operation Officer

Mosaic CCDA
12.2018 - 10.2019

Operations Coordinator

Mosaic CCDA
08.2014 - 08.2018

Administrative Coordinator

Mosaic CCDA
04.2014 - 10.2018

Second Channel Sales

Whirlpool
03.2007 - 03.2012

BBA - Business Management

Siena Heights University

MBA - Human Resources

Baker College

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