Ambika Baromasi
Orlando,FL
Summary
A competent and reliable banking professional experienced with fast-paced transactions, fraud prevention and providing comprehensive financial guidance while maintaining high standards. Dedicated team lead, knowledgeable and fast service, consistently following banking protocols and regulations. Exceptional customer service with analytical approach to handling routine and complex needs.
Overview
12
12
years of professional experience
Work History
Senior Foreign Currency Associate
Wells Fargo
Orlando, FL
07.2022 - 05.2024
- Monitored suspicious activity related to currency exchanges or money laundering operations.
- Developed strong relationships with external vendors, such as banks and brokers, to facilitate efficient transaction processing.
- Generated reports based on data analysis from customer accounts for management review purposes.
- Identified opportunities for process improvements within the department by analyzing current processes and making recommendations.
Lead Teller
Wells Fargo
Winter Garden, FL
07.2017 - 07.2022
- Assisted tellers with daily activities such as transaction approvals, locating errors and resolving member related questions.
- Evaluated, documented, and provided on-going feedback to tellers to improve work performance.
- Set and exceeded goals by promoting bank products and services in customer interactions.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
Travel Solutions Consultant
CFI Westgate Resorts
Ocoee, FL
08.2012 - 07.2017
- Generated leads from marketing team to solidify tours for sales opportunities.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Cross-sold additional products and services to purchasing customers.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FLSkills
- Exceptional customer service
- Knowledge of supervisory practices and principles
- Analytical thinking
- Problem solving
- Risk mitigation
- Fraud prevention
- Procedure Compliance
- MS Office proficient
- Excellent communication skills
- Platform experience
- Account Maintenance and Servicing
Timeline
Senior Foreign Currency Associate
Wells Fargo
07.2022 - 05.2024
Lead Teller
Wells Fargo
07.2017 - 07.2022
Travel Solutions Consultant
CFI Westgate Resorts
08.2012 - 07.2017
Associate of Arts - Business Administration
Valencia College