Ambika Diwan, PT, MBA
Princeton Junction,NJ
Summary
Innovative Team Leader, Business Professional, and Healthcare Provider with years of experience in the interconnected world of providing excellent Clinical care and Optimizing Business Practices and Outcomes. Possess a passion for project management, developing and implementing new program in order to provide services for stakeholders and grow business models. Strong Leadership and Team Management skills that have helped start and grow practices. Enjoys motivating, supporting and problem solving to ensure team members can reach their highest potential. Have a passion to constantly learn new skills and add educational knowledge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic Director
RWJBH & JagOne Physical Therapy
11.2020 - Current
- Successfully transitioned the practice through an acquisition followed by joint venture merger in two years while maintaining productive business and clinical operations.
- Budget for resources to control expenditure and maximize profits.
- Oversee day to day administrative and operational functions and provide direction and leadership while maintaining full case load
- Establish, monitor and successfully reach financial and productivity metrics
- Leverage patient feedback and performed continuous process improvements to reach milestones and KPIs
- Hire, train, and supervise employees to maintain team of high performers.
- Developed marketing strategies to increase visibility and patient base.
- Spearhead and implemented new projects to expand scope of engagement.
- Reduce cancellation to below 8% with increased communication program between patient, therapist and administration staff.
- Increased patient visits to 400-500 per month, maintain an overall patient satisfaction of 95%
CEO
Agility Physical Therapy And Wellness
01.2013 - 11.2020
- Developed an Startup Business &Project Plan which including topics such as market analysis &strategy, financial valuation &planning, budget & developing an project schedule.
- Monitored project to ensure set milestones deadlines, coordinated cross functional teams to ensure quality of build out
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Made financial decisions and supervised company spending to reduce material losses and maximize profits.
- Monitored project performance to identify areas of improvement and make adjustments.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Trained new physical therapists and physical therapy assistants regarding policies and standards of care.
- Improved scheduling techniques and rapid insurance approval turnaround to increase patient volume and satisfaction. Increased physical therapy staff members to 4-5 within 3 years of starting practice.
- Maintained P&L and shouldered corporate fiscal responsibility
- Directed market expansions to propel business forward, meet changing customer needs
- Developed key operational initiatives to drive and maintain substantial business growth
Clinic Director/Physical Therapist
MX Physical Therapy & ATI
06.2012 - 06.2013
- Recruited to replace Clinic Director due to be inadequate management of clinic
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Developed comprehensive treatment plans and goals to address individual patient needs.
- Improved scheduling techniques and rapid insurance approval turnaround to increase patient volume and satisfaction
Education
MBA - Finance & Marketing
Rutgers, The State University of New Jersey
New Brunswick, NJ2007
Bachelor of Science - Physical Therapy
Northeastern University
Boston, MA06.1999
High School Diploma -
West Windsor Plainsboro High School
West Windsor, NJ06.1994
Skills
- Organizational Leadership
- Operating Budget
- Leadership and People Development
- Strategic Planning
- Project Development
- Workflow Planning
- Project Planning
- Patient Relations
- Time Management Proficiency
- Verbal and Written Communication
- Direct Patient Care
- Process Improvement
- Marketing
- Profit and loss statements
Certification
- Google Project Management Certification, Google- August 2023
- CAPM -PMI- Plan to sit for test end of August 2023
- FMS Certification - Functional Movement System
- SMFA Certification-Functional Movement System
Hobbies
Avid Runner & Weight Lifting
Basketball Fanatic- Coached 3 & 4th graders
Supports Breast Cancer Patients & Foundation
Timeline
Clinic Director
RWJBH & JagOne Physical Therapy
11.2020 - Current
CEO
Agility Physical Therapy And Wellness
01.2013 - 11.2020
Clinic Director/Physical Therapist
MX Physical Therapy & ATI
06.2012 - 06.2013
MBA - Finance & Marketing
Rutgers, The State University of New Jersey
Bachelor of Science - Physical Therapy
Northeastern University
High School Diploma -
West Windsor Plainsboro High School