Ambika Singh
Highlands Ranch,CO
Summary
Results-driven leader with over 15 years of experience successfully leading cross-functional teams in planning, building, launching, and managing innovative SaaS solutions across CRM, ERP, and web technologies. Skilled in managing end-to-end project lifecycles with a strong focus on driving revenue growth and operational excellence. Possesses exceptional communication, engagement, and leadership skills to effectively collaborate with stakeholders at all levels.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Digital Transformation Manager – Global CRM
Arrow Electronics
09.2020 - Current
- Work and successfully delivered 16+ development projects (Renewals Implementation, Org Merge, Salesloft, ZoomInfo, Quip, Opportunity Automation – Pipeline, Supplier Lifecycle Management, Order Lifecycle Management) and maintenance
- Managed support and release team following Agile (Liaising with POs and PMs Boosted customer experiences by delivering superior customer service, issue resolution and milestones) which achieve revenue growth of 14% by onboarding more customers, automation to track pipeline amount from SFDC and 50% improved overall sales engagement in inbound conversion rates from qualified lead to sales opportunity
- Leading CRM Center of Excellence committee which is responsible for reviewing and validating all Salesforce related project and enhancement requests
- Team Management: Managing 8 Full Time Employees (manage staff including hiring, performance management, salary administration, career development, motivation, teambuilding) and more than 50 Contractors including Salesforce professionals, Senior Architects, UI/UX, Developers, Quality Analyst, Scrum Masters to oversee multiple instances of Salesforce
Program Manager – Recurring Billing Schedules
Arrow Electronics
07.2019 - 08.2020
- Led margin improvement project
- Identified scenarios causing margin erosion, defined new process and enabled the automation for more than 100 suppliers and 150 resellers improving the margin by 25%
- Recurring Billing - Managed product ideation, research, planning, requirement gathering, worked with UI/UX to complete the prototype
R12 Upgrade Program Manager
Arrow Electronics
06.2018 - 06.2019
- Accountable for the overall strategy and driving timelines for teams inside and outside the organization to deliver
- Define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics and influence resource allocation
- Took ownership of completing documentation by collaborating with multiple teams - identified 2380 Objects and 2250 arrow process which is now documented and maintained as our knowledge base for future projects
- Led cross functional discussion with business users to resolve issues(more than 600+ within 6 months), facilitated UAT, conducted training sessions for users to review R12 changes
Oracle Functional Lead
Arrow Electronics
02.2017 - 05.2017
- Coordinate with business users, engineering team and external vendors / partners to manage and maintain all IT related systems including Delivery of Sales, Operations, MDM and month end support activities
- Part of design and support Pricing/costing module, modifiers, Tradesphere to determine license requirements, and Integration orders
- Set up appropriate authorization between reseller and vendor and support service contract orders
Technical Program Manager
Cummins
11.2016 - 02.2017
- Understand process and data flow of Inventory through the business process supported by configured software and provide solution to ensure aligns to business process
- Implemented cross docking feature and other warehousing rules to move product efficiently through plants and warehouses
Technical Program Manager, GEHC
Tata Consultancy Services
06.2014 - 10.2016
- Retired GE Healthcare's legacy barcode scanning solution, replacing it with a more integrated technology, Oracle MSCA, saving the company over $1MM in operating and consulting fees
- Functional Lead for Chart of Account project
Consultant, GEHC
Tata Consultancy Services
06.2010 - 05.2014
- Business Consulting: Responsible for providing insights and solutions for the smooth functioning of the business
- End to end responsibility from requirements capturing to solution delivery for internal and external projects
- Experience on Procure-to-Pay (P2P), Order-to-Cash (O2C), iProcurement and Quote to Order flow along with the dependencies and relationships between Oracle Applications modules
- Trained over 100+ users on ERP functionalities, enhancing team productivity and system utilization
Education
Bachelors in Engineering -
University of Pune
05.2010
Skills
- Agile Methodologies
- Scrum
- Product Management
- Program Management
- Analytical and Quantitative Skills
- Written Communication Skills
- Salesforce – Sales
- Salesforce – Service
- Salesforce – Experience Cloud
- Oracle Application module like Order Management
- Oracle Application module like Purchasing
- Oracle Application module like Inventory
- Oracle Application module like WMS
- Oracle Application module like MSCA
- Oracle Application module like I Procurement
- Oracle Application module like I supplier
- Channel Revenue Management
- Salesforce
- Pl/SQL developer
- Flex Deploy
- Data analytics
Certification
- Salesforce Certified AI
- Microsoft Certified: Azure AI
- Microsoft Certified: Azure Fundamentals
- Lean Six Sigma
- Oracle E-Business Suite 12 Supply Chain (Oracle Purchasing)
- Oracle E-Business Suite 12 Supply Chain (Oracle Inventory)
- Oracle E-Business Suite 12 Supply Chain (Oracle Order Management)
Accomplishments
- Global Implementation of Salesforce (Sales, Service, Marketing, Experience)- Drive growth and synergy. Automated Customer Service and Quoting processes across Globe leading to better customer satisfaction and increased revenue by 28%.
- Streamlined CRM Intake to Delivery Process reducing time to market by 14%, enabling faster project execution. Optimized resource allocation and eliminated bottlenecks, resulting in cost reductions of [X]% while maintaining quality and ensuring on-time delivery.
- Improved customer engagement by implementing Digital Help Desk for L1 Support of customer facing apps globally: Saved 7 M for the organization on support Global Implementation of Websites (with Chatbots, Translation Services and live support) Better Customer Engagement and low cost to maintain.
- Marketing Automation: Increased leads by 38% through Eloqua, Umbraco and Salesforce Integrations.
- Spearhead the delivery of a key company initiative to digitize the customer onboarding process, reducing completion time from 20 days to under 4 business days. This improvement enabled the onboarding of over 1,500 customers annually, resulting in a 24% increase in sales.
Professionalaccolades
- Nominated CIO Innovative Solutions 2023
- Received Sales Innovation Award 2022
- Nominated to attend 2020 - Women of the Channel Community
- Nominated for Women in Tech Conference 2020 & 2021
Timeline
Digital Transformation Manager – Global CRM
Arrow Electronics
09.2020 - Current
Program Manager – Recurring Billing Schedules
Arrow Electronics
07.2019 - 08.2020
R12 Upgrade Program Manager
Arrow Electronics
06.2018 - 06.2019
Oracle Functional Lead
Arrow Electronics
02.2017 - 05.2017
Technical Program Manager
Cummins
11.2016 - 02.2017
Technical Program Manager, GEHC
Tata Consultancy Services
06.2014 - 10.2016
Consultant, GEHC
Tata Consultancy Services
06.2010 - 05.2014
Bachelors in Engineering -
University of Pune