Ambra C. Davidson
Atlanta,GA
Summary
Detail-oriented and dependable Administrative Professional with over 12 years of experience in customer service, dispatch coordination, and office administration. Proven ability to manage communications, maintain accurate records, streamline scheduling, and support daily operations in fast-paced environments. Strong interpersonal and organizational skills with a commitment to delivering exceptional service and supporting team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Administrator Coordinator
Omni Bulk Services
03.2024 - Current
- Ability to identify and solve problems and apply innovative solutions to make organizational improvements
- Manage the organization of the scanning, storing and processing of applications, documents and forms
- Provide assistance and information through email and phone communication with internal and external partners Norfolk Southern, Nucor, Centennial Energy and Master Halco
Customer Service Coordinator
Savage Services
05.2023 - 03.2024
- Coordinate office schedules/ Safety meetings
- Handle highly sensitive and confidential information daily
- Manage order processing, inventory records, and customer communications.
- Prepare incoming and outgoing shipping documentation with railyard
- Corresponding daily with vendors
Operations Coordinator
Retail Direct
03.2021 - 04.2023
- Providing high level of customer services to public and staff in person or via telephone
- Business Letter writing and report preparation
- Computer applications relations
- Considerable Knowledge in the fields of specific job assignments
- Ensured timely driver dispatching and accurate equipment allocation.
- Implementing transportation plans for urban areas of the State.
Dispatcher / Shipping Coordinator
Fresh Express
04.2017 - 03.2021
- Managed order transfers, manifesting, and shipping documentation.
- Prepared and verified load documentation including temperature records and damage reports.
- Coordinated with transport teams and addressed driver concerns in real-time.
- Ensured all records and outbound load documentation met regulatory standards.
Customer Service Team Lead
XPO Last Mile / 3PD
01.2013 - 01.2017
- Supervised service operations for 30–60 Lowe’s stores, supporting delivery and logistics.
- Facilitated order entry, issue resolution, and communication with internal and external partners.
- Assisted with parts orders and handled discrepancies in delivery.
Dispatcher / Customer Service Operator
Adecco Staffing
01.2011 - 01.2013
- Managed inbound inquiries, delivery scheduling, and routing issues.
- Worked closely with carrier partners to ensure on-time, efficient deliveries.
- Maintained client records and documented all communication for quality tracking.
Education
Bachelor of Business Administration - undefined
Strayer University
GeorgiaAssociate of Science - Medical Assisting
UEI College
Morrow, GA06.2022
Skills
- Administrative Support
- Office Coordination
- Customer Service Excellence
- Call Management & Dispatching
- Scheduling & Logistics
- Document Preparation & Filing
- Data Entry & Inventory Management
- MS Office Suite
- Outlook
- Citrix Pipeline
- Dispatch Office
- XPO Online
- AS400
- Dispatch Track
- Lowes Portal
- Savage Transload
- Magaya
- Ramp System
- Access NS
- Oracle EBS
Certification
- ERallsafe Contractor /OSHA
- Certificate Hazardous
- Forklift Operator Class 4
Timeline
Office Administrator Coordinator
Omni Bulk Services
03.2024 - Current
Customer Service Coordinator
Savage Services
05.2023 - 03.2024
Operations Coordinator
Retail Direct
03.2021 - 04.2023
Dispatcher / Shipping Coordinator
Fresh Express
04.2017 - 03.2021
Customer Service Team Lead
XPO Last Mile / 3PD
01.2013 - 01.2017
Dispatcher / Customer Service Operator
Adecco Staffing
01.2011 - 01.2013
Bachelor of Business Administration - undefined
Strayer University
Associate of Science - Medical Assisting
UEI College