Ambraya Grigsby
Portland,OR
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and strategic decision making skills.
Overview
11
11
years of professional experience
Work History
Owner
Monarch Lashes by Braya
01.2020 - Current
- I provide enhanced cosmetics to clients that are looking for a change in appearance
- I use multiple booking systems that have helped manage my booking skills, task and inventory
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
Assistant Business Manager
Massage Envy
10.2018 - 07.2020
- As the assistant business manager of my clinic I was in charge of all things employee related
- I worked with therapists on license and insurance renewals as well as Motor Vehicle Accident Insurance clients
- Maintaining up to date prescriptions and refills for sessions
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily office operations, ensuring smooth workflow and optimal resource utilization.
- Developed strong relationships with clients, vendors, and internal stakeholders through excellent communication skills.
- I also handled all scheduling for employees as well as clinic inventory completion
Leasing Professional
Yacht Harbor Club Apartments
08.2019 - 01.2020
- Greeted clients, showed apartments, and prepared leases.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated clear communication between residents and management staff, resolving disputes amicably when necessary.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
Receptionist
Massage Envy
07.2018 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Lead Infant Supervisor, Toddler Teacher Aid
Thinkers Cap Academy
11.2017 - 05.2018
- Lead Infant supervisor required me to oversee everything in our baby department, keeping babies as close to their home schedules as possible, and training other employees for the baby unit
- After running the baby unit, I decided to try toddler care and started as a teacher’s aid, which I did leading up to my departure from TCA
Beauty Consultant
Ulta Beauty
09.2017 - 11.2017
- Helping customers pick out their products for their preferred hair and face products
- Backstocking and unloading truck, cashing out customers at the register
Nanny
College Nannies
04.2017 - 08.2017
- Caring for children while their parents are out
- Coming up with creative play and activities
- Making sure they’re fed and well rested with proper napping
Beauty Advisor
Beauty First
06.2016 - 05.2017
- Helping customers pick out their products for their preferred hair and face products
- Serving excellent customer service
Cashier
Kohls
05.2014 - 11.2015
- In charge of delivering excellent customer service, in charge of go backs in the store, cashier, making sure the customer’s needs were met at all times
Education
Full Cosmetology - hair, nails, esthetics
Beaumonde Academy
Portland, OR07.2017
High School -
Parkrose High School
Portland, OR09.2015
Skills
- Strong work ethic
- Self confidence
- Work well under pressure
- Good problem solving skills
- Time management
- Patience
- Microsoft/ Apple trained
- BlueMoon
- LRO
- CRM
- Outlook
- Craigslist
- Weblisters
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Trainedin
- BlueMoon
- LRO
- CRM
- Outlook
- Craigslist
- Weblisters
References
- Lauren Kuhns (503) 739-5141
- Rayna Bratton (503) 351-1375
- Yaisha Lavine (971) 235-8955
Timeline
Owner
Monarch Lashes by Braya
01.2020 - Current
Leasing Professional
Yacht Harbor Club Apartments
08.2019 - 01.2020
Assistant Business Manager
Massage Envy
10.2018 - 07.2020
Receptionist
Massage Envy
07.2018 - 10.2018
Lead Infant Supervisor, Toddler Teacher Aid
Thinkers Cap Academy
11.2017 - 05.2018
Beauty Consultant
Ulta Beauty
09.2017 - 11.2017
Nanny
College Nannies
04.2017 - 08.2017
Beauty Advisor
Beauty First
06.2016 - 05.2017
Cashier
Kohls
05.2014 - 11.2015
High School -
Parkrose High School
Full Cosmetology - hair, nails, esthetics
Beaumonde Academy