Ambre Simmons
Pocatello,ID
Summary
Dynamic Account Executive with Toast Inc, skilled in sales documentation and customer relationship management. Proven track record of cultivating client relationships and delivering exceptional service. Adept at identifying customer needs and performing impactful product demonstrations, resulting in increased client satisfaction and loyalty. Committed to driving growth through strategic collaboration and effective communication. Detail-oriented professional with a solid background in skincare and customer service. Known for strong problem-solving abilities and industry trend awareness, ready to provide exceptional service and drive client satisfaction.
Overview
9
9
years of professional experience
Work History
Esthetician
Pocatello Med Spa
Pocatello, Idaho
12.2025 - Current
- Provided personalized skincare consultations to assess client needs.
- Performed a variety of facial treatments and skin therapies.
- Utilized advanced skincare products for optimal client results.
- Maintained cleanliness and organization of treatment rooms and tools.
- Educated clients on proper skincare routines and product usage.
- Developed strong client relationships through effective communication and empathy.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Stayed updated on industry trends and new treatment techniques for continuous improvement.
- Provided excellent customer service and skincare treatments to clients.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Kept detailed records of client visits, treatments performed, and product purchases.
Esthetician
K-Ari Pocatello
Pocatello, Idaho
07.2025 - 12.2025
- Provided personalized skincare consultations to assess client needs.
- Educated clients on proper skincare routines and product usage.
- Developed strong client relationships through effective communication and empathy.
- Collaborated with team members to enhance service delivery and client satisfaction.
Account Executive
Toast Inc
Boston, MA
02.2024 - 04.2025
- Produced sales documents, finalized deals and filed records.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Maintained up-to-date knowledge of industry trends and developments.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
Account Executive
Sling Inc
New York, NY
04.2022 - 02.2024
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
Customer Support Specialist
Sling Inc
New York, NY
06.2019 - 04.2022
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Audited customer account information to identify issues and develop solutions.
- Responded quickly to customer inquiries, needs and problems.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Participated in team meetings to discuss strategies for improving customer experience.
Manager
Supercuts Hair Salons
Meridian, ID
03.2018 - 06.2019
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategic plans to achieve company objectives.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Implemented quality control measures to uphold company standards.
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Hairdresser
Supercuts Hair Salons
Meridian, ID
04.2017 - 03.2018
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Collected payment from customers and scheduled next appointments.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Monitored, tracked, and recorded client satisfaction to maintain positive ratings.
- Evaluated client's hair and physical features to determine style and cut plans.
- Beautified customers by performing facials and waxing.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Maintained accurate records of client's details including name, contact number, payment information.
- Maintained cleanliness of salon equipment, tools and work areas.
Education
Cosmetology
Tony & Guy Hairdressing Academy
Boise, ID01-2016
High School Diploma -
Shelley High School
Shelley, ID05-2004
Some College (No Degree) - Photography & Graphic Design
Idaho State University
Pocatello, IDSkills
- Sales documentation
- Customer service
- Industry trend analysis
- Product demonstrations
- Customer relationship management
- Needs assessment
- Conflict resolution
- Time management
- Skincare consultation
- Product knowledge
- Treatment record keeping
- Client relationship management
- Industry trend awareness
- Communication skills
- Problem solving
- Attention to detail
- Verbal and written communication
- Sales background
- Skin analysis
- Social media marketing
- Esthetics
- Facial massage techniques
Timeline
Esthetician
Pocatello Med Spa
12.2025 - Current
Esthetician
K-Ari Pocatello
07.2025 - 12.2025
Account Executive
Toast Inc
02.2024 - 04.2025
Account Executive
Sling Inc
04.2022 - 02.2024
Customer Support Specialist
Sling Inc
06.2019 - 04.2022
Manager
Supercuts Hair Salons
03.2018 - 06.2019
Hairdresser
Supercuts Hair Salons
04.2017 - 03.2018
Cosmetology
Tony & Guy Hairdressing Academy
High School Diploma -
Shelley High School
Some College (No Degree) - Photography & Graphic Design
Idaho State University