Ambrea Beard
Oakpark,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and seeking to utilize strong verbal, written communication, and technical skills for the sake of adding value and securing the job's task/s.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Best Buy Health
Oak Park, MI
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Supported sales team members to drive growth and development.
- Maintained 90%+ QA for several months and strived to increase sales.
92S Shower and Laundry Specialist/ E-5 Team Chief
464QM
Lapeer, MI
08.2015 - Current
- Overseen and conducted inventory to ensure the accuracy of supplies and equipment.
- Maintained records of supplies and equipment within the 92S MOS.
- Managed shower operations as NCOIC supplying service for over 200 soldiers.
- Delegated tasks to team members to optimize unit productivity.
- Sponsored newly arrived soldiers and assisted with administrative tasks such as counseling statements.
Customer Care Representative
Progressive Casulty Insurance
Oak Park, MI
01.2021 - 03.2024
- Managed high volumes of customer interactions, requiring careful attention to detail to ensure that each customer received the correct information and guidance.
- Interacted with customers regularly to resolve inquiries, troubleshoot issues, and explain complex topics in understandable terms.
- Identified problems in user understanding and provided step-by-step solutions, often offering resources such as user-friendly guides and FAQs to address recurring questions.
Technical Manual Verification
Army National Gaurd/ Title 10 Orders
Warren, MI
01.2017 - 01.2018
- Collaborated closely with team members to achieve objectives and meet deadlines.
- Tested several field and sustainment level maintenance procedures written in the technical manual for Buffalo A2 route-clearance vehicle.
- Notated any discrepancies found in maintenance tasks in the technical manual for correction.
- Qualified to safely handle HAZMAT material and gained an understanding on how to identify, properly decontaminate, evacuate, and use appropriate PPE.
Education
Southfield High School
05-2015
Skills
- Positive and professional
- Tactful and diplomatic
- Product and service solutions
- Effective writing
- Microsoft Word
- Microsoft Excel
References
References available upon request.
Timeline
Customer Service Representative
Best Buy Health
03.2024 - Current
Customer Care Representative
Progressive Casulty Insurance
01.2021 - 03.2024
Technical Manual Verification
Army National Gaurd/ Title 10 Orders
01.2017 - 01.2018
92S Shower and Laundry Specialist/ E-5 Team Chief
464QM
08.2015 - Current
Southfield High School
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