Ambrea Calvin
Ridgeland,MS
Summary
Dynamic professional with extensive experience in client relationship building and case management at Morgan & Morgan Law Firm. Proven track record in negotiating favorable outcomes and enhancing client satisfaction through exceptional customer service. Skilled in workload management and problem-solving, ensuring timely and efficient case progression while maintaining confidentiality.
Personable and adaptable, with strong aptitude for client relations and project management. Possesses comprehensive understanding of industry best practices and regulatory compliance, coupled with proficiency in software tools and data analysis. Committed to delivering impactful results that enhance client satisfaction and project efficiency.
Offering proactive approach and keen willingness to learn in dynamic environment. Brings foundational understanding of industry standards and project management principles, alongside strong analytical and organizational skills. Ready to use and develop problem-solving and communication skills in every role.
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Independent Contractor
Hackbarth Delivery Service
07.2025 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Delivered high value medications to hospitals, pharmacies, clinics etc
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Communicating with medical facilities for contracts on delivery services for medical equipment and medications
- Delivered for clients at home or in medical facilities at a high paced , timely manner
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Managed routing logistics to optimize delivery schedules and reduce transit times.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Case Manager
Morgan & Morgan Law Firm
11.2024 - Current
- Evaluated client needs and developed tailored care plans to address individual circumstances.
- Coordinated case management processes to ensure timely progression of legal matters.
- Negotiated with insurance adjusters to resolve personal injury cases.
- Requested medical records, incident reports, surgery records etc to build cases.
- Reviewed medical cost projections to negotiate to defendants to come to a understandable agreement for clients for the future
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Kept a record or document folder to follow up with treatment on clients
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
Caregiver
Visiting Angels Home Care
08.2024 - Current
- Provided compassionate personal care and assistance with daily living activities for clients.
- Developed and implemented individualized care plans to enhance client well-being.
- Monitored and reported changes in clients' health conditions to healthcare professionals.
- Assisted clients with mobility, ensuring safety and comfort during transport.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
PreSuit Secretary
Morgan & Morgan Law Firm
10.2023 - 11.2024
- Requested Medical records and gather evidence for litigation personal injury cases.
- Facilitated communication between departments to ensure smooth operations.
- Prepared meeting agendas, taking detailed minutes for accurate records.
- Processed incoming correspondence and prioritized urgent matters effectively.
- Reviewed medical cost projections for clients to help resolve cases.
- Collected valid evidence and communicating with hospitals, clinics, etc for medical related reports for cases.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files and/or clients confidentiality documents.
Litigation Legal Assistant
Morgan & Morgan Law Firm
07.2022 - 10.2023
- Prepared and organized legal documents for litigation cases, ensuring compliance with court requirements.
- Conducted legal research to support case preparation and strategy development.
- Managed case files using case management software, maintaining accuracy and accessibility of information.
- Coordinated communication between clients, attorneys, and court personnel to facilitate case progress.
- Reviewed medical records as evidence for cases.
Education
No Degree - Nursing
Hinds Community College
Raymond, Mississippi, MSHigh School Diploma -
Forest Hill High School
Jackson, MS05-2016
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Time management
- Case management
- Problem-solving
- Collaboration
- Open-mindedness
- Confidentiality
- Teamwork and collaboration
- Customer service
Accomplishments
- Collaborated with team of 3 in the development of A&K Elite Transport which is my personal independent contractor business.
Certification
- Certified independent contractor, owner operator, A&K Elite Transport LLC - 07/01/2025
Timeline
Independent Contractor
Hackbarth Delivery Service
07.2025 - Current
Case Manager
Morgan & Morgan Law Firm
11.2024 - Current
Caregiver
Visiting Angels Home Care
08.2024 - Current
PreSuit Secretary
Morgan & Morgan Law Firm
10.2023 - 11.2024
Litigation Legal Assistant
Morgan & Morgan Law Firm
07.2022 - 10.2023
No Degree - Nursing
Hinds Community College
High School Diploma -
Forest Hill High School