Ambrea Crouch
Leesburg,GA
Summary
Proactive Customer Service Representative with extensive experience in resolving disputes and handling escalated calls effectively. Skilled in active listening, critical thinking, and problem-solving, leading to increased customer loyalty and satisfaction. Bringing strong product knowledge and a commitment to fostering positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Afni
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Independent Sales Contractor
Liveops
01.2021 - Current
- Established strong client relationships through consistent follow-ups and excellent communication skills.
- Optimized the use of time management skills to set priorities effectively when managing multiple accounts simultaneously.
- Collaborated closely with product teams to stay updated on product features, benefits, and pricing structures.
- Implemented creative marketing initiatives to augment brand visibility in the target market segments.
- Addressed client inquiries or issues promptly by liaising with internal support departments like billing or technical support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science -
University of Phoenix
Tempe, AZ05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Problem Resolution
- De-Escalation Techniques
- Technical Support
- Customer Education
Timeline
Customer Service Representative
Afni
07.2022 - Current
Independent Sales Contractor
Liveops
01.2021 - Current
Associate of Science -
University of Phoenix