Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ambrea Davis

Springville,AL

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

16
16
years of professional experience

Work History

Lead Fraud & Claims Operations Representative

Wellsfargo Bank
Homewood, AL
06.2018 - Current
  • Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations and merchant disputes with low to high risk within fraud and claims functional area
  • Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high risk tasks and deliverables
  • Provide financial or business evidence and detailed data detecting patterns, trends, anomalies and schemes in both transactions and relationships across multiple businesses and products to the more experienced management as well as specialists working within the team.
  • Provide guidance and subject matter expertise to staff in complex situations on wide range of information related to fraud claims.
  • Consistently met daily performance goals set by management team members.
  • Ability to execute in a fast paced, high demand environment while balancing multiple priorities.

Quality Assurance Analyst

Wellsfargo Bank
Homewood, AL
07.2015 - 06.2018
  • Maintained quality assurance procedure documentation
  • Monitored and evaluated the quality of inbound and outbound customer calls.
  • Monitored completed work and provided feedback to improve team member performance
  • Set and achieved product quality objectives while meeting product specifications
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Provided information and assisted in the feedback and education to line of business.
  • Subject matter expect.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.

Financial Crimes Specialist

Wellsfargo Bank
Homewood, AL
08.2008 - 06.2015
  • Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities
  • Handled customer concerns and complaints in a professional matter
  • Used investigative techniques to analyze information needed and determine liability and impact of each case.
  • Reviewed customer accounts for suspicious activities and potential money laundering.
  • Analyzed financial transactions for any irregularities or potential criminal activity.
  • Conducted investigations of suspected fraudulent activity by gathering data from various sources.
  • Assisted new hires with on the job training and coaching devedevelopment.

Education

High School Diploma -

Ensley High School
05.2003

Skills

  • Documentation and materials
  • Quality assurance controls
  • Statistical analysis
  • Inspections and audits
  • Active listening
  • Teamwork
  • Time management
  • Fraud Prevention
  • Customer Service Operation
  • Analyzing reports

Timeline

Lead Fraud & Claims Operations Representative

Wellsfargo Bank
06.2018 - Current

Quality Assurance Analyst

Wellsfargo Bank
07.2015 - 06.2018

Financial Crimes Specialist

Wellsfargo Bank
08.2008 - 06.2015

High School Diploma -

Ensley High School

Similar Profiles

CREATE PROFILE
Ambrea Davis