Summary
Overview
Work History
Education
Skills
Timeline
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Ambrea Pavano

Beavercreek,OH

Summary

Accomplished Operations Administrator and Customer Service Lead with a proven track record at Lowes Home Improvement, enhancing communication and customer satisfaction. Expert in workflow optimization and staff training, I excel in project management and verbal communication, significantly boosting team productivity

Overview

13
13
years of professional experience

Work History

Operations Administrator

Forney Industries
09.2021 - Current
  • Enhanced communication between departments through regular meetings, reports, and updates.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Evaluated current operational practices and suggested improvement strategies.
  • Guided team members to maintain high productivity and performance metrics.
  • Assisted with documenting key processes and procedures and security protocols.
  • Motivated employees to maximize team productivity.

Customer Service Representative

Lowes Home Improvment
01.2021 - 09.2021
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Customer Service Lead

Lowes Home Improvment
01.2020 - 10.2020
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.

Host

Aliante Casino + Hotel + Spa
09.2018 - 09.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Customer Service Representative

Lowes Home Improvment
05.2012 - 11.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

Associate of Science - Pastry Arts

College of Southern Nevada
Las Vegas, NV

Skills

  • Verbal and written communication
  • Customer engagement
  • Customer support
  • Staff training
  • Document management
  • Trained in Microsoft Office
  • Project management
  • Performance monitoring
  • Logistics oversight
  • Workflow optimization
  • Data analysis
  • Customer service

Timeline

Operations Administrator

Forney Industries
09.2021 - Current

Customer Service Representative

Lowes Home Improvment
01.2021 - 09.2021

Customer Service Lead

Lowes Home Improvment
01.2020 - 10.2020

Host

Aliante Casino + Hotel + Spa
09.2018 - 09.2019

Customer Service Representative

Lowes Home Improvment
05.2012 - 11.2015

Associate of Science - Pastry Arts

College of Southern Nevada

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Ambrea Pavano