AMBRELLE SAMUEL DIXON
FULTONDALE
Summary
Compassionate Case Manager with extensive experience in social work, specializing in support for vulnerable populations. Proficient in crisis management, care coordination, and client advocacy. Proven track record of building trust with clients while managing high caseloads effectively. Achievements include enhancing client well-being through tailored care plans and strategic resource allocation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CASE MANAGER, COMMUNITY JUSTICE PROGRAM
UAB School of Medicine
Birmingham
06.2024 - Current
- Cultivated strong client relationships, delivering timely support and effective case management.
- Enhanced case management processes, achieving efficient client outcomes and improved program effectiveness.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, optimizing service delivery.
- Maintained detailed client records to ensure compliance with standards and effective case management.
- Coordinated with legal advisors and social workers to provide comprehensive support services, enhancing client outcomes.
- Provided crisis intervention support for clients in emergency situations.
SOCIAL SERVICES CASEWORKER
Jefferson County Department of Human Resources
Birmingham
09.2023 - 06.2024
- Assessed client needs and developed individualized service plans to enhance support.
- Maintained accurate records, completed required forms, and composed necessary correspondence.
- Conducted monthly interviews with youth, teens, foster parents, and legal custodians to ensure child safety.
- Collaborated with legal and social services to provide transportation and attend court appointments.
ADMINISTRATIVE ASSISTANT
City of Birmingham Parks and Recreation
Birmingham
09.2016 - 10.2021
- Reserved parks, pavilions, and venues for patrons via telephone, email, and in-person interactions.
- Generated reports, typed letters in Microsoft Word, and prepared impactful presentations in PowerPoint.
- Greeted visitors and customers professionally, providing friendly and knowledgeable assistance.
- Maintained accurate financial records by balancing daily deposits and generating detailed Excel reports.
- Managed over 50 daily calls and emails to ensure prompt and accurate responses to inquiries.
- Coordinated special projects with team members, contributing to departmental success and goal achievement.
ADMINISTRATIVE CLERK
Jefferson County Office of Citizen Services
Birmingham
05.2015 - 09.2016
- Logged client enrollment forms to improve record-keeping efficiency.
- Delivered meals to homebound senior citizens, ensuring timely service and nutrition.
- Generated reports using Word and Excel, addressing inquiries promptly.
- Processed system changes and entered data for accurate decision-making reports.
- Managed client enrollment and scheduling to ensure seamless service delivery.
- Edited communications to uphold professionalism and eliminate documentation errors.
ACCOUNTING ASSISTANT
Jefferson County, Department
Birmingham
01.2014 - 05.2015
- Resolved customer complaints and conducted timely follow-ups to boost service satisfaction.
- Generated and reviewed financial reports, providing insights on operational performance and cash flow.
- Streamlined license issuance processes, increasing departmental efficiency.
- Ensured accuracy in daily financial transactions with prompt reconciliation of accounts.
- Maintained meticulous records of forms and reports to prepare for audits.
Education
Master of Science - Criminal Justice
University of North Alabama
Florence, AL12-2026
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Miles College
Fairfield, AL05.2014
HIGH SCHOOL DIPLOMA -
Tarrant High School
Birmingham, AL05.2008
Skills
- Customer service and support
- Case management
- Data entry
- Empathy and advocacy
- Active listening
- Patience and professionalism
- Client assessment
- Risk assessment
Certification
CPR Certification
References
References available upon request.
Timeline
CASE MANAGER, COMMUNITY JUSTICE PROGRAM
UAB School of Medicine
06.2024 - Current
SOCIAL SERVICES CASEWORKER
Jefferson County Department of Human Resources
09.2023 - 06.2024
ADMINISTRATIVE ASSISTANT
City of Birmingham Parks and Recreation
09.2016 - 10.2021
ADMINISTRATIVE CLERK
Jefferson County Office of Citizen Services
05.2015 - 09.2016
ACCOUNTING ASSISTANT
Jefferson County, Department
01.2014 - 05.2015
Master of Science - Criminal Justice
University of North Alabama
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Miles College
HIGH SCHOOL DIPLOMA -
Tarrant High School
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