Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ambria Bennett

Jacksonville

Summary

Customer service professional focused on enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.

Overview

8
8
years of professional experience

Work History

Customer Support & Data Entry Specialist

Orlando Health
05.2022 - Current
  • Managed high call volume while efficiently typing and navigating systems.
  • Resolved patient concerns and appointment issues to enhance customer satisfaction.
  • De-escalated challenging situations, transforming complaints into positive experiences.
  • Confirmed insurance eligibility and offered proactive service options for patients.

Member/Provider Services Representative

Florida Blue - Blue Cross Blue Shield Of Florida
07.2017 - 05.2022
  • Established and nurtured customer connections through needs assessment and compassionate service.
  • Provided empathetic support during challenging interactions, consistently achieving quality assurance standards.
  • Promoted additional services and clarified upgrade benefits to enhance customer experience.
  • Collaborated across departments to resolve complex cases efficiently and comprehensively.

Education

High School Diploma -

A. Philip Randolph Academies
Jacksonville, FL
06.2015

Skills

  • High-volume call management
  • Customer de-escalation
  • Upselling and promotion
  • CRM navigation
  • Typing speed: 35 WPM
  • Empathetic communication
  • Microsoft Office proficiency

Timeline

Customer Support & Data Entry Specialist

Orlando Health
05.2022 - Current

Member/Provider Services Representative

Florida Blue - Blue Cross Blue Shield Of Florida
07.2017 - 05.2022

High School Diploma -

A. Philip Randolph Academies

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