Ambria Dykes
Riverdale,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Emergency Room Technician
UChicago Medicine Ingalls Memorial
01.2024 - Current
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Reduced wait times by effectively triaging patients to prioritize treatment based on the severity of their conditions.
- Assisted physicians with patient assessments, contributing to accurate diagnoses and appropriate treatment plans.
- Prepared patients for surgery or further diagnostic testing by inserting IV lines and foley catheters as required.
- Supported successful code responses by quickly delivering necessary medications and supplies as needed during critical situations.
Medical Assistant Office Manger
Rajiv Kandala M.D
08.2023 - 12.2023
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
Admissions Director
Bria Of River Oaks
08.2022 - 07.2023
- Received all inquiries regarding perspective residents to determine possible admission in coordination with the nursing team.
- Maintained & kept a line of communication with hospital staff, families, nursing and other vital facility staff.
- Planned, organized,developed, and operated the Admission Department in accordance with current Federal, State, and local regulations, standards.
- Partnered with the Corporate Accounts Receivable team to ensure timely collection of resident payments
- Conducted insurance authorizations
Phlebotomist
Weiss Memorial Hospital
12.2021 - 07.2022
- Received 10+ special request to draw blood from returning patients with needle phobias.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Team Lead Phlebotomist
CSL Plasma
09.2020 - 11.2021
- Obtained blood specimens by performing venipunctures 28+ times per day
- Monitored Donors for reactions and verified sample quality.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Monitored phlebotomist stick per hour rate, donor wait time, and inventory supply.
- Maintained the highest standard of care for patients, including careful needle placement and safe sanitation practices for 30+ donors a day.
Staff Scheduler - CNA
Bellhaven Nursing And Rehab
08.2019 - 08.2020
- Updated and displayed daily assignment sheets for CNAs and nursing staff before each shift begins, and maintained accurate records.
- Worked as a floor CNA if all other efforts to find coverage have failed.
- Ensured proper staffing for each shift in compliance with local, state, and federal guidelines.
- Informed Human Resources of shift vacancies for CNAs/RN and LPN interested in moving to another shift.
- Maintained accurate scheduling records, filing previous day's assignment sheets and direct care staffing hour sheets .
Lead Certified Nursing Assistant
Briar Place Nursing Home
03.2018 - 07.2019
- Supported needs of 15+ residents under long-term care
- Delivered superior training and leadership to CNAs to boost performance and help team members achieve performance targets.
- Resolved Family member complaints and issues and offered thoughtful solutions to maintain Family satisfaction.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
Team Lead Phlebotomist
OctaPharma Plasma Center
01.2016 - 02.2018
- Maintained compliance with all safety regulations in labeling and storing specimens, resulting in a 30% reduction in unusable site samples.
- Improved patient experience by explaining collection processes while demonstrating genuine care.
- Performed all necessary handling and centrifugation of samples with less than 1% of samples lost to human error.
- Communicated with all technicians to provide a seamless experience for Donors, leading to a 10% reduction in wait time.
- Developed and implemented strategies to improve phlebotomy processes.
- Assisted in training and onboarding new phlebotomists.
Education
Certified Phlebotomy Technician
NPS
11.2022
EMT
Elite Ambulance
Hinsdale, IL11.2019
Certified Nursing Assistant
Personal Career Certification Training Institute (PCCTI)
Oak Brook, IL03.2017
Certified Phlebotomy Technician -
Nirvana Institute
Chicago,IL08.2015
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL06.2015
Skills
- Venipuncture
- Time Management
- Scheduling
- Direct patient care
- Staff Management
- Administrative Duties
- Adaptability
- Active listening
- Electronic Medical Record (EMR)
- Detail-Oriented
- Quality Control Guidelines
- Creative Thinking
Timeline
Emergency Room Technician
UChicago Medicine Ingalls Memorial
01.2024 - Current
Medical Assistant Office Manger
Rajiv Kandala M.D
08.2023 - 12.2023
Admissions Director
Bria Of River Oaks
08.2022 - 07.2023
Phlebotomist
Weiss Memorial Hospital
12.2021 - 07.2022
Team Lead Phlebotomist
CSL Plasma
09.2020 - 11.2021
Staff Scheduler - CNA
Bellhaven Nursing And Rehab
08.2019 - 08.2020
Lead Certified Nursing Assistant
Briar Place Nursing Home
03.2018 - 07.2019
Team Lead Phlebotomist
OctaPharma Plasma Center
01.2016 - 02.2018
Certified Phlebotomy Technician
NPS
EMT
Elite Ambulance
Certified Nursing Assistant
Personal Career Certification Training Institute (PCCTI)
Certified Phlebotomy Technician -
Nirvana Institute
High School Diploma -
Chicago Vocational Career Academy
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