Ambria Ford
Plainfield,IL
Summary
Influential customer service employee with background in hospitality industry creating memorable experiences for guests. Cordially answers phones, greets guests and manages check-in and check-out process. Handles diverse and challenging situations with poise. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
3
3
years of professional experience
Work History
Retail Associate
Ross Dress for Less
Plainfield, IL
12.2021 - Current
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Expedited newly received merchandise to sales floor.
- Organized store by returning merchandise to proper areas and restocked displays.
Customer Service Rep-Womens Resource Center
Eastern Illinois University
Charleston, IL
09.2021 - 05.2024
- Maintained order and cleanliness of work areas to conform with women's resource center.
- Enforced staff performance and service standards to deliver consistent and positive experiences to women on campus.
- Cleaned and sanitized work areas and supplies making it a clean area and welcoming area for students and staff.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Provided a clean and organized space to ensure that students feel comfortable.
- Gathered students feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve students complaints in a timely manner.
- Stocked items to ensure that women on campus have easy access to resources if needed.
- Resolved complex problems by working with other departments to provide solutions to meet students needs.
- Answered students inquiries via phone, email, and chat.
- Developed strong relationships with students by providing personalized assistance and support.
Front Desk Associate-Customer Service
LA Fitness
Plainfield, IL
05.2021 - 08.2021
- Managed guest check-in procedures.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Greeted, registered and assigned guests to rooms.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Psychology
Eastern Illinois University
Charleston, IL05.2024
Skills
- Company policies and procedures
- Oral and written communication
- Teambuilding
- Problem resolution
- Team contribution
- Strategy development
- Organizational skills
- Working collaboratively
- Leadership
- Conflict resolution
- Reliable & trustworthy
- Assessed customer product needs and interests in order to best recommend suitable items
- Retail sales
- Customer assistance
Timeline
Retail Associate
Ross Dress for Less
12.2021 - Current
Customer Service Rep-Womens Resource Center
Eastern Illinois University
09.2021 - 05.2024
Front Desk Associate-Customer Service
LA Fitness
05.2021 - 08.2021
Psychology
Eastern Illinois University