Summary
Overview
Work History
Education
Skills
Timeline
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Ambria Hartman

Memphis,TN

Summary

Personable and organized with natural aptitude for managing healthcare processes and improving patient outcomes. Well-versed in medical terminology and healthcare regulations, coupled with strong skills in data management and patient coordination. Dedicated to fostering supportive healthcare environment to enhance patient care and operational efficiency. Strong focus on team collaboration and achieving results, with adaptability to changing needs in any field.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

ADT
01.2024 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

Sales Manager

Massage Green Spa
01.2022 - 12.2023
  • Went from sales representative to manager after just 3 months.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a team of 10 sales representatives, providing coaching and guidance to drive performance and achieve revenue goals
  • Conducted regular training sessions on product knowledge, objection handling techniques, and closing strategies for the sales team
  • Established strong relationships with key accounts, resulting in repeat business and referrals
  • Created and handled events that drove in more clientele and ensured high morale for business

Repair Agent

Best Buy Warehouse/Geek Squad
11.2019 - 12.2021
  • Improved repair success rate by consistently following established protocols and procedures.
  • Enhanced customer satisfaction by troubleshooting and repairing appliances in a timely manner.
  • Resolved escalated customer complaints, demonstrating empathy and professionalism while finding satisfactory solutions.
  • Collaborated with team members to optimize workflow and improve overall service quality.
  • Actively participated in ongoing training opportunities to stay up-to-date on industry advancements.
  • Maintained accurate records of repairs, ensuring proper tracking and inventory control.
  • Strengthened relationships with clients through consistent communication during the repair process.
  • Assisted in training new Repair Agents, sharing expertise and knowledge for their professional development.
  • Met or exceeded performance metrics by efficiently managing workload and prioritizing tasks based on urgency or complexity.

CNA

Visiting Angels
12.2017 - 10.2019
  • I performed general housekeeping, hygienic care, feeding, vitals and companionship for clients.
  • When the weather conditions were too bad, I would stay for long shifts lasting up to 48 hours as its 1:1 care.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Drove client to events, doctor appointments and to run errands.
  • Aided clients with their medication and documentation, as well as close communication with doctors and family members involved.
  • I would work with clients that dealt with all sorts of medical and mental disorders, which I would help explain and help them cope.
  • Planned events for them, would help them perform their favorite activities, and come up with ideas for things we could do with their ailments.
  • Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
  • Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.

CNA

Future Care
08.2016 - 11.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Cared for residents in assisted living, end of life care and rehabilitation.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Education

Psychology

Northeast High School
Pasadena, MD
05-2015

Skills

  • Team Player
  • Multitasking
  • Critical thinking
  • Data entry
  • HIPAA Compliant
  • Computer proficiency
  • Time management
  • Patient care
  • Compassion and empathy
  • Complex Problem-solving
  • Documentation and reporting
  • Adaptability

Timeline

Customer Service Representative

ADT
01.2024 - Current

Sales Manager

Massage Green Spa
01.2022 - 12.2023

Repair Agent

Best Buy Warehouse/Geek Squad
11.2019 - 12.2021

CNA

Visiting Angels
12.2017 - 10.2019

CNA

Future Care
08.2016 - 11.2017

Psychology

Northeast High School

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