Summary
Overview
Work History
Skills
Timeline
Generic

Ambria Kelly

North Las Vegas

Summary

Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.

Overview

8
8
years of professional experience

Work History

USAA Deposit Representative

Foundever/Sitel
09.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted in maintaining data security protocols, safeguarding sensitive information.

Packer/Stow Associate

Amazon Fullfilment Center
10.2022 - 01.2024
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Starbucks Food Services

Target
11.2021 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.

Barista Trainer

Starbucks
09.2016 - 10.2021
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Handled cash and processed payments accurately to avoid errors.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Skills

  • Customer support
  • Data entry proficiency
  • Friendly and outgoing
  • Attention to detail

Timeline

USAA Deposit Representative

Foundever/Sitel
09.2023 - 03.2024

Packer/Stow Associate

Amazon Fullfilment Center
10.2022 - 01.2024

Starbucks Food Services

Target
11.2021 - 11.2022

Barista Trainer

Starbucks
09.2016 - 10.2021

Similar Profiles

CREATE PROFILE
Ambria Kelly