Ambria Pittman
Tallahassee,FL
Summary
Accomplished Government Operations Consultant with a proven track record at Florida Commerce, adept in grant and contract management, and budget oversight. Skilled in effective communication and policy modification, ensuring program compliance and enhancing operational efficiency. Demonstrates a keen attention to detail and a commitment to maintaining high standards of regulatory adherence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Government Operations Consultant II Contract Manager
Florida Commerce
Tallahassee, US
11.2023 - Current
- Provide programmatic and technical assistance to assigned subrecipient agencies
- Work with local provider agencies for program compliance, utilizing federal guidelines, state rules and regulations, and program procedures.
- Evaluates and manages various reports efficiently.
- Handles client and subgrantee inquiries efficiently
- Processing Financial Activities for Reimbursements.
- Processing payments, advances, and reports relevant to the program.
- Assists with the development and/or review of policies and procedures as assigned.
- Manage budgets efficiently and revisions of budgets
- Evaluated organizational standards for regulatory adherence
Government Operations Consultant I
DEO
Tallahassee, FL
12.2021 - 11.2023
- Handled numerous inbound calls in a call center environment
- Answer incoming technical support calls and emails from jobseekers, employers and/or local workforce development boards (LWDBs) regarding the state’s management information systems – One-Stop Service Tracking (OSST) and Employ Florida
- Offer targeted guidance to customers on Supplemental Nutrition Assistance Program - Employment and Training
- Addressed workplace issues for workers and employers, including employment discrimination and farmworker rights.
- Route internal calls to the appropriate division/contacts within the Department.
- Accurately track and report the various types of customer contacts, on a daily basis.
- Research customer issues and complete follow-up outgoing calls in order to present resolutions.
- Respond to outside correspondence from Government office, Inmates upon release about the Federal Bonding Programs, Citizens looking for assistance.
ESRI Contact Center
Department of Economic Opportunity
Tallahassee, US
04.2021 - 12.2021
- Assisting with applying for Unemployment and Authentication of claimant account.
- Employer login assistance and how to benefit protest/appeal.
- Assisted claimants with RA claims management and benefits requests.
- Fact-finding and answering questions.
- Reviews claimant concerns to determine the best course of action regarding RA determinations and/or issues.
- Updating payment methods for claimants.
- Handled fraud detection and claim investigation.
- Verifying identity using DAVID (Used by the Department of Motor Vehicle).
- Technical support for the ID.ME verification system.
- Verify wages with SUNTAX (Department of Revenue).
- Prepare e-mail correspondence relating to the reemployment assistance program.
Revenue Specialist III
Department of Revenue
Tallahassee, US
01.2020 - 12.2020
- Negotiated payment arrangements with non-custodial parents in accordance with state laws.
- Assessed eligibility for public assistance programs such as Temporary Assistance for Needy Families.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Coordinated with other agencies to ensure timely receipt of funds from non-custodial parents.
- Handled task-related communications efficiently.
- Issued forms related to Child Support modifications
- Handling queries while assessing subsequent steps for cases
- Conducted investigations to determine paternity and legal responsibility of parents for child support payments.
- Prepared, reviewed, and maintained accurate case files and records.
Medical Secretary
Tallahassee Memorial Hospital
Tallahassee, US
08.2016 - 07.2020
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
Housekeeping
Tallahassee Memorial Healthcare
Tallahassee, US
04.2015 - 08.2016
- Sanitized patient rooms to hospital standards
- Informed housekeeping department when rooms were ready for cleaning after checkout.
- Performed housekeeping duties such as cleaning rooms, changing linens and restocking supplies.
- Maintained cleanliness in sterile zones
- Prepared patient bedding
- Executed cleaning duties including dusting
Education
Bachelors - Business Administration
Strayer University-Florida
true11.2024
Associate - Healthcare Management
Ultimate Medical Academy
Clearwater, FL11.2019
Skills
- Professional Office Experience
- Effective verbal and written communication
- Proficient in Microsoft Applications
- Effective Time Management
- Grant and Contract Management, Federal/State
- Client Interaction Proficiency
- Compliance understanding
- Attention to Detail
- Budget Management
- Policy and procedure modification
Certification
Florida Certified Contract Manager (FCCM)
Personal Information
Work Permit: Authorized to work in the US for any employer.
Key Qualifications
- Provide assistance on state and federal reporting
- Ensures contractual services are being performed in accordance with the contract prior to processing monthly invoices
- Providing Technical Support for Employ Florida (Jobseekers and Employers), OSST (One-Stop Service Tracking System used by Department of Children and Families for individuals applying for assistance)
- Responding to correspondence via email or mail
- Working in areas affected by Natural Disasters along with FEMA and Department of Children & Families assisting clients apply for benefits
- Claims processing, and making determinations for eligibility for Government Assistance programs offered by the State of Florida
- Communicating with other State agencies
- Managing contracts and grants
- Approving Financial Activities for Reimbursements
Timeline
Government Operations Consultant II Contract Manager
Florida Commerce
11.2023 - Current
Government Operations Consultant I
DEO
12.2021 - 11.2023
ESRI Contact Center
Department of Economic Opportunity
04.2021 - 12.2021
Revenue Specialist III
Department of Revenue
01.2020 - 12.2020
Medical Secretary
Tallahassee Memorial Hospital
08.2016 - 07.2020
Housekeeping
Tallahassee Memorial Healthcare
04.2015 - 08.2016
Bachelors - Business Administration
Strayer University-Florida
Associate - Healthcare Management
Ultimate Medical Academy