Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Work Availability
Timeline
Ambria Roberts

Ambria Roberts

Charlotte,NC
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson

Summary

A highly motivated, empathy-driven healthcare professional with a proven track record across diverse roles. Combines compassionate, patient-centered care with strong leadership and collaboration skills to support multidisciplinary teams. Demonstrates resilience, adaptability, and a commitment to integrity and respect in every interaction. Grounded in a disciplined background as a Combat Medic, bringing a fighting spirit for patient advocacy and continuous learning. Eager to contribute to a mission-driven organization that values "helping from the heart," and to grow as a top-performing LPN through excellence in care, collaboration, and outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Combat Medic (Reserve)

U.S. Army-Asheville, NC
12.2020 - Current
  • Trained for evacuation in a variety of operational and clinical settings from point of injury or illness through the continuum of military health care
  • Provides emergency medical care/treatment at point of wounding on the battlefield or to battle and non-battle casualties during wartime and peace time
  • Actively participated in training exercises to maintain skill sets necessary for effective performance under pressure.
  • Improved overall team efficiency by maintaining accurate records of supplies, equipment, and medical treatments administered.
  • Educated military personnel on first aid techniques and preventative medicine practices to reduce injury rates within the unit.
  • Taught teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
  • Conducted thorough patient assessments, identifying injuries and illnesses requiring immediate attention.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.

Administrative Assistant/Rehab Tech

HealthPRO Heritage-Cleveland, OH
04.2020 - 04.2021
  • Provided support to licensed professionals to enable them to effectively perform their duties
  • Assisted with transporting residents to and from therapy
  • Assisted residents in preparation for treatment
  • Assisted licensed therapists with treatment programs designed for each resident, as instructed
  • Attended meetings and in-service sessions
  • Adhered to facility policies and procedures and participate in facility quality improvement and safety programs
  • Supported the Company’s commitment to Compassionate Care; project a professional image to foster confidence in the Rehab Program
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Participated in weekly team meetings to discuss patient progress, challenges faced, and potential solutions for improved care delivery.

Medical Documentation Coordinator

Cardinal Health/ Edgepark Medical Supplies-Twinsburg, OH
05.2019 - 04.2020
  • Facilitated effective communication across departments by providing clear, concise, and well-organized documentation.
  • Maintained accurate records by diligently updating database entries and tracking changes to documents.
  • Safeguarded sensitive information through stringent data protection practices and secure storage solutions.
  • Optimized departmental workflow by identifying areas of improvement and recommending process enhancements.
  • Reduced errors in documentation by conducting thorough reviews and implementing strict quality control measures.
  • Contributed to the continuous improvement culture within the organization by participating in process review meetings and sharing best practices related to documentation management.
  • Supported regulatory compliance by ensuring all documentation adhered to established guidelines and policies.
  • Collaborated with cross-functional teams to gather necessary information for accurate document preparation.

Patient Service Specialist

Cleveland Clinic Foundation/ Lakewood Family Health Center-Lakewood, OH
06.2018 - 05.2019
  • Professionally investigated, triaged and resolved patient issues.
  • Created a welcoming and professional environment for patients.
  • Proactively managed the needs of patients.
  • Performed patient registration, pre-visit, insurance verification, scheduling.
  • Performed point of service activities: visit preparations, co-pay collections, patient tracking, and record tracking.
  • Facilitated billing functions, accurately met compliance and organizational quality.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled patient appointments and procedures with EPIC Systems.
  • Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Trained new staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.

Education

Diploma - Practical Nursing

Southeastern College, Charlotte, NC
12-2025
  • 3.51 GPA
  • Service Member Scholarship Recipient

High School Diploma - undefined

Euclid High School, Euclid, OH
06.2013

Skills

  • Vital signs assessment: Temperature, pulse, respiration, blood pressure, pain scales
  • Venipuncture / phlebotomy: Safe, aseptic technique; specimen handling
  • Basic airway management: Oxygen monitoring; airway clearance support
  • Injections (IM/Subcutaneous): Technique; site care; documentation
  • ADLs support: Assistance with activities of daily living
  • Clinical observation: Monitoring status; recognizing abnormalities; timely reporting
  • Triage & prioritization: Assessing urgency to guide care
  • Care planning: Develop, implement, evaluate care plans under supervision
  • Patient needs assessment: Data collection to identify goals and priorities
  • Documentation & records: Timely, legible EHR/EMR charting; accuracy; completeness
  • Patient education: Clear explanations; aftercare instructions
  • Medication administration support: Preparation; supervision; verification; documentation
  • Pharmacology basics: Safe medication handling within LPN scope
  • EMR / EMR implementation familiarity: Navigation, data entry
  • Epic familiarity: Rooming; documentation workflows; result review (if trained)
  • Workday / HR modules knowledge: Scheduling and training resources
  • Microsoft Office / Outlook: Scheduling; documentation; communication
  • Technical literacy: Proficiency with medical software and devices
  • HIPAA compliance: Privacy and confidentiality
  • Safety protocols: Standard precautions; infection control; patient safety
  • Auditing basics: Basic chart audits and QA processes
  • Patient safety narrative: Reporting safety events and near-misses
  • Communication: Clear reporting to RNs/physicians; active listening
  • Team coordination: Interprofessional collaboration
  • Conflict management: Calm, professional handling of challenges
  • Adaptability: Adjusting to units, supervisors, and patient loads
  • Ethical practice: Integrity and professionalism
  • Time management & prioritization: Efficient shift task organization
  • Organization & file handling: Maintaining records and supplies
  • Continuous learning: Participation in in-services and training
  • Clinical judgment development: Growth through supervision and feedback
  • Certification attainment: CPR/First Aid (and BLS) current or in progress
  • EMR proficiency plan: Steps to deepen EMR proficiency post-hire

Accomplishments

  • Achieved Service Member medical readiness for the Field Hospital through effectively helping with filing out and organizing medical records.
  • Supervised team of 17 Service Members.

Certification

  • AED Certification
  • EMT Certification
  • BLS Certification
  • CPR Certification
  • Driver's License
  • EMT License

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • Historical Exploration
  • Food Tourism
  • Road Trips
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Passionate about balancing physical health with mental and emotional wellness
  • Hiking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Combat Medic (Reserve) - U.S. Army-Asheville, NC
12.2020 - Current
Administrative Assistant/Rehab Tech - HealthPRO Heritage-Cleveland, OH
04.2020 - 04.2021
Medical Documentation Coordinator - Cardinal Health/ Edgepark Medical Supplies-Twinsburg, OH
05.2019 - 04.2020
Patient Service Specialist - Cleveland Clinic Foundation/ Lakewood Family Health Center-Lakewood, OH
06.2018 - 05.2019
Euclid High School - High School Diploma,
Southeastern College - Diploma, Practical Nursing

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