Ambria Wright

• Prepared correspondence to taxpayers and employers regarding discrepancies found in filed returns.
• Reviewed and analyzed tax returns to ensure accuracy of information and completeness of forms.
• Researched federal and state laws, regulations and procedures to provide accurate advice to taxpayers.

• Managed a portfolio of delinquent accounts, consistently meeting monthly collection targets while adhering to financial compliance.

• Negotiated payment plans with customers to ensure timely repayment of debt.

• Collaborated with cross-functional teams to resolve customer disputes, documenting settlements and updating accounts to ensure accuracy.

• Provided technical support for customers in resolving complex issues.

• Provided exceptional customer service, addressing client concerns and questions promptly.

• Researched current regulations related to taxation changes or new laws that could affect clients' taxes.

• Conducted financial analysis to resolve billing issues, ensuring the accuracy of payment processing and account updates.

• Developed negotiation strategies that increased debt recovery success rates.

• Awarded a $5,000 incentive bonus for exceptional performance in debt recovery and customer service.

• Reviewed and approved loan applications, assessing financial documents and ensuring compliance with lending regulations.

• Managed overdue accounts, negotiating payment arrangements that consistently met and exceeded monthly recovery targets.

• Maintained accurate records and communicated clearly with borrowers to achieve financial resolutions.