Quality-focused and Motivated Administrative and Customer Service specialist committed to approaching administrative tasks with tenacity and attention to detail. Personable and professional under pressure.
Overview
2
2
years of professional experience
Work History
Store Manager
Seventh Sense Botanical Therapy
Woodbury, NY
11.2020 - 08.2021
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Approved regular payroll submissions for employees (Crew of 4).
Developed new store location from ground up by hiring and training efficient team.
Protected store from loss or theft by setting and enforcing clear security policies.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Supervised guests at front counter, answering questions regarding products.
Managed inventory control, cash control and store opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Overnight Inventory Replenishment Associate
Lowes Home Improvement Stores
Chester, NY
12.2018 - 03.2019
Inspected floor displays, noted missing items and immediately replenished merchandise.
Completed regular cycle counts and inventory audits.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Met incoming trucks and used forklifts to move pallets to staging areas.
Unloaded trucks and sorted cartons on pallets for specified areas.
Removed all boxes and related trash from sales floor and processed through compactors.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Truck Unloader / Inventory Replenishment
InDemand Services (Contracting Services)
Monroe, NY
May 2018 - Aug 2018
Worked with team members to complete all cleaning, stocking and organizing tasks in assigned sales area.
Stocked shelves with unpacked items, ensuring proper labeling in clear and visible areas.
Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise.
Maintained cleanliness and presentation of production floor.
Followed merchandising guidelines to present visually appealing displays.
Handled aisle moves throughout store.
Co-Dorm Chief & Dorm Chief (Leadership Position)
US Air Force- Dept. of Defense
San Antonio, United States
06.2017 - 07.2017
Acted as the liaison between MTI, permanent party and flight members.
Briefed the flight on information and instructions provided by the MTI.
Reported all problems to the MTI or supervisory personnel.
Referred flight members to the MTI or supervisory personnel when unable to adequately
respond to flight member's questions/ problems.
Informed the flight of potential activities and inform squadron personnel of the number of
trainees who will attend special events.
Maintained order in the absence of the MTI.
Formed the flight as instructed.
Ensured all flight members are assigned a wingman and understand the wingman
concept.
Ensured all trainees are present or accounted for before lights out.
Immediately notified the
MTI, CQ or supervisory personnel anytime a trainee was missing.
Supervised the cleaning of the dorm, including outside areas.
Supervised the academic classroom and auditorium classes when no instructor was
present.
Attended scheduled dorm chief and risk management meetings with squadron leadership.
Acted as the Ground Safety Representative.
Ensured flight members wear the correct uniform at all times.
Reported dorm damage/ hazards to the MTI.
Reported any trainer weapon safety violations to the MTI.
Immediately reported any missing trainer weapon or accountability discrepancies to the
MTI.
Element Leader (Leadership Position)
US Air Force- Dept. of Defense
San Antonio, United States
05.2017 - 07.2017
Ensured other element members were present or accounted for at all times.
Ensured flight members were assigned a wingman/ partner and understand the wingman concept.
Marched elements to and from details.
Marched elements from the dining facility to the dorm.
Ensured that element members clean their areas before leaving the dorm.
Ensured there were no security violations in their element.
Ensured element members wore the correct uniform and maintained a neat and clean personal appearance.
Monitored the conduct of assigned element members anytime the Military Training Instructor (MTI) or dorm chief was not present.
Referred members with problems or violations of Trainee Rules of Conduct to the MTI.
Kitchen Patrol, KP
US Air Force- Dept. of Defense
San Antonio, United States
03.2017 - 07.2017
Cleaned the Defac/Cafeteria and ensured cleanliness of production and service areas.
Set up all the equipment needed to start kitchen preparation.
Loaded Dishes into the dishwasher.
Receptionist; Day/Night Bagging; TIC (In Processing)
US Air Force- Dept. of Defense
San Antonio , United States
03.2017 - 07.2017
Greeted customers and visitors in-person and via telephone calls.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Kept reception area at the Pfingston Reception Center clean and neat to give visitors a positive impression of the company.
Audited and Filed New USAF Trainee/Recruit paperwork.
In processed new trainees/recruits into their new squadron.
Education
Washingtonville Senior High School
Washingtonville, New York
Skills
Team leadership
Self-motivated
Team liaison
Strong verbal communication
Project management
Data management
Timeline
Store Manager
Seventh Sense Botanical Therapy
11.2020 - 08.2021
Overnight Inventory Replenishment Associate
Lowes Home Improvement Stores
12.2018 - 03.2019
Co-Dorm Chief & Dorm Chief (Leadership Position)
US Air Force- Dept. of Defense
06.2017 - 07.2017
Element Leader (Leadership Position)
US Air Force- Dept. of Defense
05.2017 - 07.2017
Kitchen Patrol, KP
US Air Force- Dept. of Defense
03.2017 - 07.2017
Receptionist; Day/Night Bagging; TIC (In Processing)
US Air Force- Dept. of Defense
03.2017 - 07.2017
Truck Unloader / Inventory Replenishment
InDemand Services (Contracting Services)
May 2018 - Aug 2018
Washingtonville Senior High School
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