AmBria J. Watts
Villa Rica,Georgia
Summary
A compassionate person with social services experience, with a dedication to child welfare, safety and family violence. With a specialized skill set that allows patience, empathy and resilience to situations and people, while providing them with the services needed. The goal is to provide reassurance to families, assist with resolving civil matters, while providing support and consistency.
Overview
15
15
years of professional experience
Work History
Customer Service/Families in Transition
Fulton County Superior Court
Dallas, Ga
10.2018 - Current
- Provide one on one assistance to litigants to ensure documents are properly prepared, signed by judge and e-filed into Odyssey database regarding Temporary Protective Orders, Name Changes, Birth and death certificate amendments, and Families in Transition seminar completion certificates
- Investigate litigants’ conflicts and resolve concerns by initiating conflict resolution
- Provide litigants with resources to help them understand their legal options that are available to those seeking protection from another individual and when appropriate, aid them in securing their Temporary Protective Order (TPO) that is effective for 30 days/until their 12-month hearing
- Ensure conformity to legal and county court proceedings and train staff in processing court documents
- Processes specific legal matters or documents as prescribed by established court guidelines
- Draft motions, amendments, and dismissals while maintaining judge's Family Violence court calendar
- Facilitate Judicially Hosted Settlement Conferences (JHSC) for The Office of Alternate Dispute Resolution (ADR)
- Families in Transition, (F.I.T)
- Maintain records of all families who register and participate in Families in Transition Seminar
- Building ongoing partnership with seminar providers to ensure proper registration, referral, and communication is conducted
- Continuous planning, development and implementation with goals of program improvement and growth.
Investigator/ Family Preservation/ Family Team Meeting Facilitator
Division Of Family And Children Services
Dallas , GA
04.2016 - 10.2018
- Investigated safety risks with over 85lleged child victims by conducting face-to-face interviews alleged child victims, their caretakers, and alleged abuser
- Collaborated with law enforcement when children were court ordered to be removed from their caretakers after high levels of safety risks have been identified
- Assessed families situations, capabilities, and problems, to determine what services are required to meet their needs and reduce safety threats by 100%
- Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty
- Case management and other responsibilities as assigned
- Address legal issues, such as child abuse, neglect and discipline, assisting with hearings and providing testimony to inform custody arrangements
- Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply
- Facilitate Solution Based Family Team meeting with Families referred to Family Preservation caseloads and families transitioning out of Foster Care
- Engaged family, family supports, and professional partners to develop strategic plans to ensure child’s safety, wellbeing and permanency during structured decision making meetings
Social Services Case Manager
Division of Family and Children Services
Marietta, Ga
01.2015 - 04.2016
- Determined eligibility for Senior Supplemental Nutrition Assistance Programs (SNAP) and Family Medicaid assistance programs for families who income are below poverty levels per state guidelines
- Daily average of 25 incoming applications processed and eligibility determined by following state guidelines policy
- Record and evaluated personal and financial data obtained from individuals and ensure that all information remains confidential
- Coordinated with social, public and welfare agencies to obtain and provide client information
- Referred clients and researched services that provided for individual needs and determined best options based on need and location
- Established protocol for assessment and referral of clients to appropriate services
Regional Human Resources Coordinator
U.S Security Associates
Roswell, Ga
08.2012 - 03.2015
- Completed performance evaluations, identify training opportunities, and implement continual training and corrective actions for employees that are under performing
- Executed loss prevention and safety audits and action plans to maintain compliance
- Built and maintained mutually beneficial relationships, facilitated communications and coordinate activities among leadership, team members and community.
- Developed specialized action plans to reduce employee turnover rate by 49%
- Increased Loss Prevention contract hours 61%
- Recruited new clients within Southeast Region for client's Loss Prevention Program, increasing profit YTD 23%
- Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns. Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors
- Monitored and ensured compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility
- Identified potential risk areas within area of responsibility and supports problem resolution
- Studied organizational effectiveness, productivity, and efficiency, including company's nature of workplace supervision and leadership.
Senior Team Leader
Target Corporation
Atlanta, Ga
11.2007 - 08.2012
- Built strong partnerships with team, community and consumers by coordinating quarterly functions and activities
- Administered employees company policies, specific job descriptions, working conditions, wages, and employee benefits and promotional opportunities
- Planned and conducted new employee onboarding process and orientation to foster positive attitude toward organizational objectives
- Utilized as direct resource for employee relations matters, including performance management concerns, investigations, and terminations
- Analyzed trends and metrics used to develop training programs and workplace policies to improve overall department effectiveness
- Managed and staffed vacancies by sourcing and interviewing, with 78 % success rate
- Post approved positions using internal and external resources, conducted initial screening of resumes and applications
- Participated in job fairs and partnered with educational institutions for purposes of sourcing diverse talent
- Assist store management with developing phone screens, interview questions and scoring rubrics
- Coordinated onboarding and orientation for all new hires
- Utilized as direct resource for employee relations matters, including performance management concerns, investigations, and terminations.
Education
Master of Arts - Industrial Organizational Psychology
Argosy University
12.2011
Bachelor of Science - Criminology
University of West Georgia
12.2008
Skills
- Report Preparation and Analysis
- Conflict Resolution
- Workflow Management
- Employee Coaching and Motivation
- Team Management
- Office Management
- Corrective Actions
- Performance Tracking and Evaluations
- Training
- Policy Management
- Docket Preparation
- Courtroom Procedures
- Policy and Procedure Compliance
Timeline
Customer Service/Families in Transition
Fulton County Superior Court
10.2018 - Current
Investigator/ Family Preservation/ Family Team Meeting Facilitator
Division Of Family And Children Services
04.2016 - 10.2018
Social Services Case Manager
Division of Family and Children Services
01.2015 - 04.2016
Regional Human Resources Coordinator
U.S Security Associates
08.2012 - 03.2015
Senior Team Leader
Target Corporation
11.2007 - 08.2012
Master of Arts - Industrial Organizational Psychology
Argosy University
Bachelor of Science - Criminology
University of West Georgia
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