Ambriel McCants
Charlotte,NC
Summary
Motivated individual with experience in customer service and sales. Positive upbeat person, who always looks for the best outcome in every situation. Hard worker with a born leadership quality that is able to work in both fast-paced and slow-paced environments. Great team player as well as individual achiever who does whatever necessary to achieve resolution.
Overview
6
6
years of professional experience
Work History
Expanded Functions Dental Assistant
Strive Dental Studio
08.2021 - Current
- Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Prepared patient X-rays and images for review by dentist.
- Cleaned and sterilized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
Salad Maker
Chopt Salad
11.2020 - 08.2021
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Ensured timely delivery of orders through efficient assembly line organization and communication with other team members.
- Adapted quickly to changing menu items or customer preferences, adjusting recipes as needed for maximum satisfaction.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Warehouse Worker
Amazon
08.2020 - 11.2020
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
Kitchen Coordinator
Chick-fil-a
07.2018 - 08.2020
- Received promotion within 3 months of employment
- Trained five employees on the prep station
- Set daily shift goals to help improve service
- Order daily produce
- Created weekly invoices for produce items
- Developed strong communication channels between front-and back-of-house teams, improving overall restaurant operations.
- Maintained a clean and organized kitchen environment, adhering to strict sanitation guidelines and procedures.
- Cross-trained on front-of-house procedures
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
Server
Buffalo Wild Wings
01.2018 - 07.2018
- Enthusiastically greeted guest and informed them on specials of the month
- Increased company sales by promoting specialties, appetizers, desserts, and alcohol beverages
- Managed 15 or more tabletops with two or more people during shift
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased loyalty point program participation and influenced repeat customers
- Handled cash and card transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Lead Server/ Trainer
Famous Toastery
10.2017 - 04.2018
- Warmly greeted guest with company motto 'Where every server is your server'
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Mentored new servers regarding menu items, policies, and procedures
- Oversaw the floor when general manager had to step away
- Assisted coworkers during high volume periods to ensure guest satisfaction.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
Education
Expanded Dental Assistant Diploma -
York Technical College
Rock Hill, SC05.2021
High School Diploma -
Berkmar High School
Lilburn, GA05.2013
Skills
- Ability to work under pressure
- Excellent Communication
- Quick learner
- Interpersonal Skills
- Appointment Scheduling
- Self-Motivation
- Conflict resolution
- Customer Service
- Goal-Oriented
- Computer Literacy
- Task Prioritization
- Active Listening
Timeline
Expanded Functions Dental Assistant
Strive Dental Studio
08.2021 - Current
Salad Maker
Chopt Salad
11.2020 - 08.2021
Warehouse Worker
Amazon
08.2020 - 11.2020
Kitchen Coordinator
Chick-fil-a
07.2018 - 08.2020
Server
Buffalo Wild Wings
01.2018 - 07.2018
Lead Server/ Trainer
Famous Toastery
10.2017 - 04.2018
Expanded Dental Assistant Diploma -
York Technical College
High School Diploma -
Berkmar High School