Ambrie Lee Butler

Work History

Career & Technical Education Teacher

Ascension Parish School Board

Donaldsonville, LA

07.2020 - Current

Teach business education courses such as: business english, entrepreneurship/enterprise, customer service, multimedia( Adobe Products), and career/ tech education
Increased student industry certification attainment by 80% within school year.
Assess student academic performance regularly and provide them guidance and feedback for academic success
Collaborated with local businesses to place students within various internship roles.
Prepare and maintain student’s academic assessment reports for institutional and credential purposes
Develop organized instructional guide for academic school to provide good learning experience for students
Work with school staff and external professionals to collaborate and analyze student data, create creative and innovative instructional activities
Attend educational workshops, professional development training and other professional growth activities.
Helped students develop organizational, time management and study skills.
Empowered students through counseling and skill-building exercises.
Counseled students regarding course and program selection, class scheduling and registration and career planning.
Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Used standardized assessments to evaluate abilities, interests and characteristics of different students.
Identified issues that hindered student academic achievement.
Oversaw career and job fairs to connect students with area schools and employers.
Collaborated with parents, school faculty and social workers to address problems and grow student success.

Leasing Manager

1st Lake Properties Inc.

Metairie, LA

10.2019 - 05.2020

Processed and collected over 100 rental payments; followed all company policies and procedures
Managed and created multiple marketing ADs to generate and maintain customer traffic, increased rental sales by 10%
Obtained personal information for applications along with performing credit and background checks for approval
Reviewed legal rental documents with tenants and ensured all required areas are signed; as well as answered any questions that may arise regarding their lease
Adhere to all company policies and regulations, especially fair housing rules and regulations
Interviewed prospective residents and conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
Worked with property managers to maintain market readiness and facilitate smooth transitions.
Developed and implemented tactical marketing plans.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Explained terms of lease and amounts to be paid to tenants.

Maintenance Manager

King, ERA Real Estate

Anniston, AL

04.2018 - 10.2019

Responsible for variety of tasks related to improving and repairing all maintenance related issues amongst over 700 properties; which includes multi-family homes, single family homes, apartment complexes, townhomes, commercial properties, etc
Troubleshoot and investigate maintenance issues with tenants and owners prior to dispatching any vendors for repairs
Oversee work of vendors to ensure that all repairs are addressed in timely manner and with care
Serve as point of contact for tenants and vendors when need to report problems; and ensure all parties are in compliance with rental and owner agreements
Advise tenants with preventive maintenance tips when needed and oversee property budgets
Documented all interactions with all parties into property management database for future references or for potential legal pursuits
Gather quotes and estimates on projects to provide to property owners to view and await for their approval
Adhere to all company policies and fair housing laws and regulations at any and all times.
Planned scheduled maintenance outages as part of preventive maintenance program.
Provided guidance to management regarding project bids for onsite improvements.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Supervised site investigations, reported issues and escalated those that required further assistance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Administrative Customer Service Representative

1st Heritage Credit

Laplace, LA

05.2014 - 10.2015

Handled over 100 calls per day to address customer inquires and concerns
Communicate with customers by phone or in person in regards to their accounts, as well as processing payments
Resolved customer complaints and account issues in appropriate manner
Solicit for new accounts and retention accounts
Obtained information for potential customers and gathered additional information and documents needed for account approvals
Input data into credit analyzing software analyzing applicants financial and credit status before submitting to office manager for approval; also approved applicants in absence office manager
Reviewed loan terms and policies with customers and offering additional financial services if needed, such as life insurance and property insurance
Complied with company and state policies and procedures; maintain customer confidentiality
Prepared, filed, and organized confidential documents and folders; conducted light clerical work.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.

Assistant Property Manager

1st Lake Properties Inc.

Metairie, LA

03.2013 - 05.2014

Processed and collected rental payments; followed all company policies and procedures
Prepared and conducted monthly safety meetings with staff
Assisted in handling eviction issues: including bringing evictions to local court for legal judgement
Interviewed prospective residents and provided tours of complex
Obtained personal information for applications along with performing credit and background checks for approval
Maintained and scheduled prospective tenant appointments
Maintained and scheduled appointments with contractors for property repairs or renovations; placed orders for parts and tools with vendors
Reviewed legal rental documents with tenants and ensured all required areas are signed; as well as answered any questions that may arise regarding their lease
Address tenant complaints and issues in timely and appropriate manner
Solicit and market for new prospective tenants
Walked through units of tenants that have moved out; accessed damages and made note of repairs needed
Created work orders for tenants with maintenance issues and communicated orders to maintenance staff and edited them for format, grammatical, and spelling errors
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

Store Manager

Plato’s Closet

Metairie, LA

04.2010 - 03.2013

Assisted store manager with store operations such as leading sales associates, driving sales, and providing great customer service experience
Ensure customers receive good service and quality merchandise
Enforced store policies and procedures
Assisted with store appearance and cleanliness and ensured store was open and closed on time
Created creative and fashionable visual merchandising displays
Made sure cash and bank deposits were always accounted for and balanced
Input data to generate store reports and analyze store reports to take advantage of possible improvement opportunities
Created employee scheduling
Recruited and trained new employees
Assisted in providing employee motivation and leadership to maintain positive work environment, employee morale, and high sales
Disciplined and terminated employees when needed
Prepared and conducted monthly store meetings in manager's absence
Maintained, organized, and oversaw inventory; placed orders for new merchandise when needed.
Performed statistical analyses to gather data for operational and forecast team needs.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Evaluated suppliers to maintain cost controls and improve operations.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Supervised guests at front counter, answering questions regarding products.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed inventory control, cash control and store opening and closing procedures.
Introduced new methods, practices and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Summary

Overview

Work History

Career & Technical Education Teacher

Leasing Manager

Maintenance Manager

Administrative Customer Service Representative

Assistant Property Manager

Store Manager

Education

Bachelor of Science - Business Administration

Associate of Science - Business Administration & Management

Skills

Software

Certification

Timeline

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