Ambrielle Tarver
Wylie,TX
Summary
Knowledgeable and dedicated client service professional with extensive experience in portfolio management. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Client Service Associate
JP Morgan Chase
04.2023 - Current
- Worked in commercial banking as a client service associate managing a portfolio of clients in middle market banking specialized industries. As a dedicated point of contact for my clients some of my duties include but not limited to building and maintaining client relationships.
- Review and resolve client concerns/issues. Assist with new account openings/closing, money movement, admin updates/changes, and all other account related inquiries.
- Personalize client experiences, identifying unique needs and providing information and services to match.
Portfolio Manager
Roofstock
12.2018 - 02.2023
- Oversee day- to- day operations of real estate clients, including maintenance, leasing, tenant relations and financial management.
- Monitor property budgets, financial reports, and expenses to ensure alignment with financial goals and objectives.
- Serve as the primary point of contact for tenants, addressing inquiries, resolving issues and fostering positive relationships.
- Prepare and present reports, proposals and recommendations for senior management regarding property performance, market trends and strategic initiatives.
Assistant Property Manager
US Residential
10.2016 - 06.2018
- Worked as an assistant property manager to support the property manager for a small multi-family portfolio located uptown Dallas.
- Duties included managing all rent, collections, balances, and occupancy levels to meet financial goals
- Handle all escalations and communications
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Leasing Manager
Grey Star
04.2014 - 07.2016
- Worked as a leasing manager for a multi-family property of 342 Units managing a team of 3 leasing consultants.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Oversee day- to- day operations of all leasing, marketing and tenant move-ins.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Education
Associates - Business Administration
Collin County Community College
Plano, TXHigh School Diploma -
Bryan Adams High School
05.2007
Skills
- Account Management
- Salesforce knowledge
- Client Relationship Management
- Yardi software knowledge
- Client Interfacing
- Data entry proficiency
Timeline
Client Service Associate
JP Morgan Chase
04.2023 - Current
Portfolio Manager
Roofstock
12.2018 - 02.2023
Assistant Property Manager
US Residential
10.2016 - 06.2018
Leasing Manager
Grey Star
04.2014 - 07.2016
Associates - Business Administration
Collin County Community College
High School Diploma -
Bryan Adams High School