Ambril Manuel
Pleasant Grove
Summary
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
9
9
years of professional experience
Work History
Fleet & In-house Maintenance Admin Assistant
Publix
McCalla
04.2023 - Current
- Provided administrative support to the Maintenance Department Manager and supervisors, such as filing, photocopying, and scanning of documents.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated with suppliers regarding the deliveries of fuel.
- Reviewed work orders from techs.
- Updated Tractor and Trailer Maintenace information in computerized database systems such as SAP
- Managed accurate and timely execution of timekeeping and payroll for employees in multiple departments.
- Tracked and processed employee vacation, sick leave, and other time off requests.
- Resolved payroll discrepancies and employee payroll queries promptly, and researched, resolved, and responded to associates' complaints through the company's systems.
Customer Support Clerk
Caremark
08.2020 - 01.2022
- Provides information and guidance to customers with great customer service
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns about the plan insurance benefits
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Provides the customer with related information to answer the unasked questions, e.g
- Uses customer service threshold framework to make financial decisions to resolve member issues
- Explains member's rights and responsibilities in accordance with the contract
- Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues
FRONT DESK AGENT/CUSTOMER SUPPORT REP
Westin Hotel
Birmingham
04.2019 - 08.2020
- Take customer calls and provide accurate, schedule appointment and meetings for guest and staff, satisfactory answers to their queries and concerns
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Resolving credit, refunds, and exchange and personal questions
- Handling cash operating machine
- Assisting associates with help
- Also, schedules guest events and dinning
TEACHER- AIDE
JCCEO Head Start
Bessemer
01.2019 - 12.2019
- Support classroom teachers by assisting with instruction and clerical tasks, which includes working with students who need additional instruction, preparing materials and equipment for activities, and discussing students' progress with their families
- Collaborating families driven activities such as workshops
CUSTOMER SERVICE FRONT DESK REP.
Publix Super Market
Helena
08.2016 - 04.2018
- Provides information and guidance to customers with great customer service
- Resolving credit, refunds, exchange and personal questions
- Handling cash operating machine
- Assisting associates with help
- Major Accomplishments
Education
BACHELOR OF SCIENCE - EARLY CHILDHOOD/ ELEMENTARY EDUCATION
University of Alabama at Birmingham
Birmingham, AL05.2021
ASSOCIATE OF SCIENCE - EARLY CHILDHOOD/ELEMENTARY EDUCATION
Lawson State Community College
Birmingham, AL05.2017
HIGH SCHOOL DIPLOMA -
Bessemer City High School
Bessemer, AL05.2014
Skills
- Microsoft Excel
- Data entry
- Time tracking
- Record keeping
- Attention to detail
- Problem solving
Timeline
Fleet & In-house Maintenance Admin Assistant
Publix
04.2023 - Current
Customer Support Clerk
Caremark
08.2020 - 01.2022
FRONT DESK AGENT/CUSTOMER SUPPORT REP
Westin Hotel
04.2019 - 08.2020
TEACHER- AIDE
JCCEO Head Start
01.2019 - 12.2019
CUSTOMER SERVICE FRONT DESK REP.
Publix Super Market
08.2016 - 04.2018
BACHELOR OF SCIENCE - EARLY CHILDHOOD/ ELEMENTARY EDUCATION
University of Alabama at Birmingham
ASSOCIATE OF SCIENCE - EARLY CHILDHOOD/ELEMENTARY EDUCATION
Lawson State Community College
HIGH SCHOOL DIPLOMA -
Bessemer City High School
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