Ambrose Muriuki
Customer service
Summary
Skilled Heavy Equipment Operator with 15 years years of construction experience. Knowledgeable in wide range of container trucks loading and offloading of aircraft, bush back aircraft operator,trenchers, backhoes and diggers. Diligent equipment operator trained to run multiple types of equipment on airport port sites with knowledge of SOPs PPEs safety and security awareness. Works great with team members to maintain open communication and strict safety standards. Reliable in completing accurate work and keeping machinery in peak condition. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Sales Representative
Qatar Airways
01.2016 - Current
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Operated machining equipment safely with team of operators.
- Moved equipment between job locations using truck and trailer.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Performed preventive maintenance to prolong life of equipment.
- Monitored and adjusted speed of heavy machinery for safe operation.
- Used cranes and hoists to move large objects.
- Followed safety protocols while operating machinery.
- Transported materials and equipment to and from construction sites.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Education
Diploma - Human Resources Management
02.2023
Readership, mentioning, staff training, problem solving, deciplinely action, business strategies, profit making, risk assessment business plans, minimizing losses
Driving License - Heavy Equipment Maintenance Technology
07.2012
Skills
- Heavy Equipment Operation
- Safe Equipment Operation
- Residential construction
- Project estimation and bidding
- Valid Driver's License
- Hydraulic Lifts
- Class A CDL
- Front end loader operations
- Repair and Maintenance
- Teamwork and Collaboration
- Crane Operation
- Equipment operation
- Team Leadership
- Project Management
- Hazardous Materials Handling
- Clean Driving Record
- First Aid Training
- Effective communication skills
- Following Directions
- Moving and Leveling Dirt
- Upselling
- Business growth and retention
- Contract negotiations
- Shipping coordination
- Account management
- Stocking and replenishing
- Store opening and closing
- Guest seating arrangements
- Cash Handling
- Till counting
- Product and service sales
Languages
German
Beginner (A1)
Arabic
Intermediate (B1)
Swahili
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Sales Representative - Qatar Airways
01.2016 - Current
Alison College - Diploma , Human Resources Management
Kenya Driving School - Driving License , Heavy Equipment Maintenance Technology