Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ambrose Pierce

Smyrna,TN

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization while sustaining satisfactory relationships with customers.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Member Services Specialist

The Tennessee Credit Union
Nashville, TN
07.2023 - Current
  • Maintained accurate records of all transactions related to memberships including payments, renewals, cancellations.
  • Processed incoming payments from members using various payment methods including cash, checks, credit cards.
  • Collaborated with other departments such as accounting and operations to ensure smooth delivery of services to members.
  • Resolved invalid or unauthorized deductions by following pending deductions procedures.
  • Conducted periodic reviews of delinquent accounts and initiated appropriate action based on company policies.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.

Card Services Representative

Nations Benefits
Nashville, Tennessee
01.2023 - 04.2023
  • Promoted to a card service specialist due to resolving customers' service and billing complaints by adjusting bills, refunding money.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted integration of internal and external data tools and products, maintaining stability and performance across systems.

Member Service Agent

Nations Benefits
Nashville, Tennessee
10.2022 - 01.2023
  • Enhanced member relationships by providing excellent service during each interaction.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Updated CRM system with order specifics and customer details, preferences and billing information.

Owner/Operator

A.P.BEATZ
Smyrna, TN
03.2010 - Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Addressed inquiries, resolved customer issues and managed customer relations.

Education

High School Diploma -

Aberdeen High School
Aberdeen, MS
05.2006

Skills

  • Technical skills
  • Strategic planning
  • CRM systems expert
  • Analytical abilities
  • Data entry
  • Proficiency in MS Office software
  • High-energy attitude
  • Inbound and Outbound Calling
  • Payment Reviewing
  • Business Administration
  • Credit and Collections

Certification

Essentials of Customer Service Certificate , Capella Education Company - 01/17

Timeline

Member Services Specialist

The Tennessee Credit Union
07.2023 - Current

Card Services Representative

Nations Benefits
01.2023 - 04.2023

Member Service Agent

Nations Benefits
10.2022 - 01.2023

Owner/Operator

A.P.BEATZ
03.2010 - Current

High School Diploma -

Aberdeen High School

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Ambrose Pierce