Ambrosha Hughes
Charlotte,NC
Summary
Dynamic healthcare professional with extensive experience in case management at TEKSystems, specializing in patient evaluation and data processing. Achievements include enhancing customer engagement while ensuring strict adherence to HIPAA regulations. Demonstrated ability to improve clinical record management and deliver comprehensive patient care tailored to diverse needs. Keen on leveraging expertise to drive innovative solutions in healthcare delivery.
Overview
3
3
years of professional experience
Work History
CASE MANAGER
TEKSystems
Charolette, NC
02.2024 - Current
- Participated in team meetings to discuss case management strategies for individual cases
- Educated clients on available community resources and how to access them effectively
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care
REIMBURSEMENT SPECIALIST
Cornerstone
Charolette, NC
12.2022 - 02.2024
- Processed payments from insurance companies according to contractual agreements
- Utilized various software programs such as EMRS, PMSS, Excel spreadsheets, to track claim status and submissions
- Maintained communication with internal departments regarding changes in government regulations that may impact reimbursements
HEALTH CARE ASSISTANT
TTEC
Charolette, NC
09.2021 - 11.2022
- Helped patients use bathroom or commode and assisted patients with incontinence
- Maintained patient confidentiality and protected patient rights
- Provided compassionate care to patients with diverse needs and abilities
- Administered medications to clients at scheduled times
- Assisted nursing staff during emergency situations providing emotional support to patients and family members
Education
Advanced Diploma -
South Mecklenburg High
North Carolina06.2013
Skills
- Data Processing Skills
- Comprehensive Patient Evaluation
- Customer Engagement
- HIPAA Regulation Adherence
- Data Retention Management
- Clinical Record Management
- Scheduling Management
- Clinical Vocabulary Proficiency
References
References available upon request.
Timeline
CASE MANAGER
TEKSystems
02.2024 - Current
REIMBURSEMENT SPECIALIST
Cornerstone
12.2022 - 02.2024
HEALTH CARE ASSISTANT
TTEC
09.2021 - 11.2022
Advanced Diploma -
South Mecklenburg High