AMBROSHA WIMBERLY

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Provided assistance to medical staff in performing minor surgical procedures.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
• Educated patients on healthcare topics such as nutrition and disease prevention methods.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Organized patient charts before each day's clinic sessions began.
• Registered new patients into practice management software program accurately entering demographic information.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Cleaned tables and chairs to prepare dining area for next customers.

I, alongside Angelleka Lewis, founded Fabalus Skin in August 2021. It is a business that promotes ALL natural skin & personal care products such as body butter, body oil, body wash, body lotion, body scrubs etc. I, as the co-owner, were responsible for the marketing, advertising, labeling, pricing, creativity, and customer service among the brand.

• Determined pricing for products or services based on costs and competition.
• Kept records for production, inventory, income and expenses.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Set pricing structures according to market analytics and emerging trends.
• Conferred with customers to understand needs and finalize purchase orders.
• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
• Developed business from ground up and prepared records and operations for smooth handover to new owners.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

COVID AFFECTED

• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Cleaned tables and chairs to prepare dining area for next customers.

• Greeted guests and gathered information to seat groups or place on waitlist.
• Answered telephone to provide dining information and take reservations.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
• Notified server after seating parties in section to facilitate prompt service.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Offered seating and other special accommodations to customers according to preferences and dining area volume.
• Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
• Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
• Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.