Ambroshia Jones
Hastings,NE
Summary
Dynamic leader with a proven track record at Fastenal, enhancing customer loyalty and spearhead plans for branch growth. Excelled in strategic planning and staff supervision, I excel in fostering customer relationships and employee development. My approach has consistently resulted in improved operational efficiency and satisfaction, showcasing my decision-making and team collaboration skills.
Overview
9
9
years of professional experience
Work History
Branch Operations Manager
Fastenal
05.2023 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
Floor Manager
McDonald’s
05.2018 - 06.2023
- Monitored performance metrics with regular assessments to identify areas for improvement.
- Increased team accountability with clear role definitions and performance expectations.
- Implemented contingency plans to mitigate disruptions during unforeseen circumstances.
- Promoted employee engagement for enhanced service delivery through one-on-one feedback.
- Managed a team of Number employees to maintain the smooth-running operations of the store floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Waitress
Slammer
06.2019 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess beverage needs.
Daycare
Step by Step
06.2016 - 02.2017
- Ensured safety of children by enforcing health and safety guidelines in compliance with state regulations.
- Enhanced children''s emotional and social development by implementing age-appropriate programs and activities.
- Maintained a clean, organized, and welcoming environment for children to feel comfortable exploring their surroundings.
- Organized and engaged in recreational activities such as games and puzzles.
- Developed strong relationships with families, fostering a sense of community within the daycare center.
- Monitored child progress through regular assessments, adjusting care plans accordingly to address individual strengths and areas for improvement.
- Increased parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Education
High School Diploma -
Hastings Senior High School
Hastings, NE05.2018
Skills
- Strategic planning
- Staff supervision
- Compliance reporting
- Employee development
- Customer and vendor relations
- Customer relationships
- Customer service
- Team player
- Decision-making
Timeline
Branch Operations Manager
Fastenal
05.2023 - Current
Waitress
Slammer
06.2019 - 06.2022
Floor Manager
McDonald’s
05.2018 - 06.2023
Daycare
Step by Step
06.2016 - 02.2017
High School Diploma -
Hastings Senior High School