Ambrosia Burke
Moorhead,MN
Summary
Empathetic professional known for high productivity and efficiency in task completion. Specializing in patient registration, insurance verification, and appointment scheduling. Excels in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Committed to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Sanford Health
Fargo, ND
10.2023 - 11.2024
- Greeted patients and visitors in a courteous and professional manner.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Room Service Assistant
Sanford Medical Center
Fargo, ND
02.2023 - 10.2023
- Communicated with other departments, such as housekeeping and nursing, regarding patient requests or complaints.
- Monitored order status throughout the entire process, from order entry to delivery, according to specific dietary needs and restrictions.
- Maintained cleanliness of work areas, including counters, floors, shelves, and equipment.
Teacher
Wonder Years Child Care Center
Grand Forks, ND
06.2022 - 02.2023
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Provide basic care for ages 2 weeks to 12 years old in various settings.
- Maintain North Dakota CPR and First Aid certification.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Dining Services
Valley Senior Living
Grand Forks, ND
08.2021 - 03.2022
- Planned and prepared meals, snacks, and beverages for up to 200 residents according to dietary requirements, preferences, and nutritional guidelines.
- Coordinated with other departments within the nursing home facility to ensure efficient operation.
- Perform clerical duties such as recording meal totals, guest meals, food temperatures, etc.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Temporary Information Management Specialist
Alerus Financial
Grand Forks, ND
03.2021 - 05.2021
- Assist with dismissing the backlog due to COVID.
- Maintained up-to-date filing systems in accordance with organizational policies.
- Conducted periodic audits of information systems to ensure compliance with data security regulations.
- Retrieved records upon request from internal or external sources.
- Developed guidelines for disposal of outdated or obsolete documents.
Manufacturing Assembler
Retrax Holdings
Grand Forks, ND
06.2020 - 01.2021
- Assembled parts using hand tools, power tools, fixtures and jigs.
- Maintained inventory of supplies used in assembly process.
- Trained new employees on assembly processes and safety protocols.
- Worked with engineering team to develop new assembly processes.
Certified Nursing Assistant
Valley Senior Living
Grand Forks, ND
10.2019 - 03.2020
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Hostess and Restaurant/Bar Server
Canad Inns Destination Center
Grand Forks, ND
05.2019 - 12.2019
- Greeted guests warmly upon arrival, seating them promptly.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Retail Customer Service and Hostess
Cracker Barrel
Bismarck, ND
08.2017 - 01.2019
- Assisted customers with finding the right product for their needs by providing product information and answering customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Provided customers with accurate wait times and monitored waiting list.
- Performed light administrative duties such as filing documents and taking messages.
Education
Associate of Science - Psychology
Bismarck State College
Bismarck, ND05.2024
Skills
- Proficient in Microsoft Office 365
- General Accounting Skills
- Extensive Customer Service Experience
- Skilled Negotiation Practices
- Critical Thinking Skills
- Complex medical terminology
- HIPAA compliance
- Experienced with EPIC Systems
Certification
- Valid Driver’s License
- First Aid and CPR/BLS certified
- North Dakota CNA, elapsed 12/01/21, can reinstate with a retest
Timeline
Patient Access Representative
Sanford Health
10.2023 - 11.2024
Room Service Assistant
Sanford Medical Center
02.2023 - 10.2023
Teacher
Wonder Years Child Care Center
06.2022 - 02.2023
Dining Services
Valley Senior Living
08.2021 - 03.2022
Temporary Information Management Specialist
Alerus Financial
03.2021 - 05.2021
Manufacturing Assembler
Retrax Holdings
06.2020 - 01.2021
Certified Nursing Assistant
Valley Senior Living
10.2019 - 03.2020
Hostess and Restaurant/Bar Server
Canad Inns Destination Center
05.2019 - 12.2019
Retail Customer Service and Hostess
Cracker Barrel
08.2017 - 01.2019
- Valid Driver’s License
- First Aid and CPR/BLS certified
- North Dakota CNA, elapsed 12/01/21, can reinstate with a retest
Associate of Science - Psychology
Bismarck State College
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