Ambrosia Doughty
Melbourne,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
On call scheduler
Home Instead
03.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- I work with potential clients to ensure information is forwarded to on-staff Nurse practitioner and on-boarding specialist
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all clients were met within agreed timeframes.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Agricultural Specialist
Good Karma Farm
02.2018 - Current
- Assist with building Barns, running irrigation systems, installing pumps, installing electrical fencing,
- Enhanced crop yield by implementing advanced agricultural techniques and practices .
- Reduced pest infestations through the application of integrated pest management strategies.
- Improved soil quality by incorporating sustainable farming methods and organic matter amendments through rotational grazing.
- Conducted regular inspections of fields and machinery, maintaining optimal conditions for agricultural production.
- Streamlined harvest processes, reducing time spent in the field and increasing overall efficiency.
Personal Shopper
Instacart
08.2021 - 01.2023
- Accept, gather and drop off customer orders
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Assistant Store Manager
TORID
04.2022 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Fruit Arranger and Customer Service Representative
Edible Arrangements
04.2018 - 04.2019
- Improved client satisfaction through careful attention to detail and proactive communication during the planning process.
- Cultivated strong relationships with clients through consistent professionalism, responsiveness, and problem-solving abilities.
- Increased repeat business by consistently exceeding client expectations through exceptional service delivery.
- Demonstrated adaptability in managing unforeseen challenges during events, quickly resolving issues to minimize disruptions or negative impacts on guests.
- Performed Cash register functions, balance end of day cash flow transaction
Customer Service Representative
Adecco
11.2015 - 01.2016
- Sales representative for Zales; Execute all aspects for order fulfillment process; assist customers with order placement, correct and track orders through delivery
- Communicate merchandise availability, ask open-ended questions expressing interest in customer’s needs and assisting with merchandising requirements
- Lead customer’s to merchandise that fits their needs and desires
- Positive customer interaction with the ability to use effective communication skills to resolve customer issues; above average grammar, spelling, and phone manner
- Excellent computer skills; near real-time ability to perform database and internet researches as required to fill customer orders
- Give 100% toward team work to meet company goals.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Adecco
10.2014 - 01.2015
- Sales representative for Zales and Aeropostle; Execute all aspects for order fulfillment process; assist customers with order placement, correct and track orders through delivery
- Communicate merchandise availability, ask open-ended questions expressing interest in customer’s needs and assisting with merchandising requirements
- Lead customer’s to merchandise that fits their needs and desires
- Excel in problem resolution skills in order to provide customer satisfaction with above average interpersonal skills
- Positive customer interaction with the ability to use effective communication skills to resolve customer issues; above average grammar, spelling, and phone manner
- Excellent computer skills; near real-time ability to perform database and internet researches as required to fill customer orders
- Give 100% toward team work to meet company goals.
Server
Steak and Shake
12.2013 - 05.2014
- Positive team member worked as a team to help others as needed during critical customer peak times.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Helped customers with orders, used point of sales (POS) system to process orders and check customers out once they were ready to pay
- Processed cash and credit card payments throughout my shift
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Viera, FL High School
01.2012
Skills
- Call Schedule Distribution
- Staff Coordination
- Critical Thinking
- Problem-Solving
- Telephone Etiquette
- Document Management
Certification
Microsoft Office Certified
Related Experience
Set up electronic device such as the iPhone, Samsung HTC mobile phone, Samsung Note III, Samsung Tablet, Assis Tablet, IPAD, IPOD, Dell Laptops, and HP Laptops. Perform Software upgrades, Antivirus upgrades, assist with troubleshooting printing problems, email set up, and APP loads. Set up secure wireless networks to support multiple users and multiple platforms including Xbox and Play-station gaming systems.
References
- Elizabeth Loving, (251) 367-5550
- Deborah Lando, (321) 372-9018
Timeline
On call scheduler
Home Instead
03.2023 - Current
Assistant Store Manager
TORID
04.2022 - 09.2022
Personal Shopper
Instacart
08.2021 - 01.2023
Fruit Arranger and Customer Service Representative
Edible Arrangements
04.2018 - 04.2019
Agricultural Specialist
Good Karma Farm
02.2018 - Current
Customer Service Representative
Adecco
11.2015 - 01.2016
Customer Service Representative
Adecco
10.2014 - 01.2015
Server
Steak and Shake
12.2013 - 05.2014
Viera, FL High School