Ambrosia Hall
Antioch,TN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Expert
T-mobile
695 Grassmere Park, Nashville, TN 37211
08.2023 - Current
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
Patient Care Representative
Cigna
Remote
03.2022 - 09.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Handled prescription refill requests.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Customer Support Specialist
Tractor Supply Company
Remote
03.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Resolved concerns with products or services to help with retention and drive sales.
- Served customer account and technical needs across 50+ daily calls, consistently meeting productivity and quality targets.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Assistant Manager
Twice Daily
12.2020 - 02.2021
- Helps ensure 'best in class' service is extended to all Twice Daily guests through leading by example
- Provides daily coaching to individual team members on what it means to go above and beyond for each guest
- Reports to work on time and dressed appropriately, ready to begin your scheduled shift
- Utilize a hands-on management approach by working as a member of the team
- Delegates tasks and follow up when necessary
- Pulls items that are damaged or expired, document and discard
- Maintains adequate inventory levels of all product offerings, pinpoint any waste opportunities, and ensure product rotation standards are maintained.
Assistant Manager
The UPS Store
01.2020 - 11.2020
- Assist the manager with keeping the store running smoothly by taking on some managerial tasks, such as overseeing employees or providing customer service
- Schedule making, shipping packages, adding insurance to packages packing packages
- Also, daily work includes, counting down the cash register, preparing the cash receipts, and making bank runs.
Center Manager
Check into Cash
05.2019 - 12.2019
- Overseeing the daily activities and duties at a center is the direct responsibility
- Handle the security, operational and financial matters while overseeing the booking of resources.
Customer Care Team Lead
Smile Direct Club
08.2018 - 02.2019
- Supports the company's customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.
Co - Manager
Journeys
09.2017 - 07.2018
- Supervise the daily operations of the store...
- Maintain store appearance
- Develop a steady base of potential Co-Managers, Store Managers, and part-time associates for future store openings, company.
Inbound Sales Representative
Comcast
01.2017 - 09.2017
- Answer inbound sales calls and sign-up individual subscribers to earn commissions.
Office Assistant
Stonewood Apartments
12.2016 - 05.2017
- Establishes rental rate by surveying local rental rates; Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
Business Manager
World Finance
03.2016 - 01.2017
- Typical day was doing customer loans and interacting with customers
- Consistently plan on how we could improve office procedure
- We would continue to build good rapport with customers so they would continue to come back for their loan needs.
Customer Service Representative
Speedy Cash
12.2014 - 12.2016
- Manage internal and external customer and provide necessary customer support
- Administer all customer order, manage requests, and resolve associate issues for customers
- Monitor all customer inquiries and complaints and assist in effective resolution of same.
Education
Associate in Culinary Business Management -
The Art Institute of Atlanta
Nashville, TN05.2017
High School Diploma -
Glencliff High School
Nashville, TN05.2013
Skills
- Call Center
- Customer Care
- Customer Service
- Customer Support
- CSR
- Team Lead
- Coaching
- Program Development
- Business Management
- Culinary Experience
- Inside Sales
- Store Management Experience
- Assistant Manager Experience
- Management
Certification
- Insurance License, 01/01/16, 01/01/18, Insurance agents work for insurance companies and reach out to new and existing clients to sell insurance. Types of insurance that agents work with include property and casualty, life, health, and long-term care.
- Driver's License
Timeline
Customer Expert
T-mobile
08.2023 - Current
Patient Care Representative
Cigna
03.2022 - 09.2022
Customer Support Specialist
Tractor Supply Company
03.2021 - 12.2021
Assistant Manager
Twice Daily
12.2020 - 02.2021
Assistant Manager
The UPS Store
01.2020 - 11.2020
Center Manager
Check into Cash
05.2019 - 12.2019
Customer Care Team Lead
Smile Direct Club
08.2018 - 02.2019
Co - Manager
Journeys
09.2017 - 07.2018
Inbound Sales Representative
Comcast
01.2017 - 09.2017
Office Assistant
Stonewood Apartments
12.2016 - 05.2017
Business Manager
World Finance
03.2016 - 01.2017
Customer Service Representative
Speedy Cash
12.2014 - 12.2016
Associate in Culinary Business Management -
The Art Institute of Atlanta
High School Diploma -
Glencliff High School