Ambrya Morris
Indianapolis,IN
Summary
Dynamic professional with a proven track record in customer service and human resources, notably at GEICO and Ascension Health Ministry. Excelled in complaint resolution and customer satisfaction, leveraging call center experience and Microsoft Excel proficiency. Achieved significant improvements in customer loyalty and operational efficiency, handling complex cases with empathy and strategic insight.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
GEICO
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
Human Resources Coordinator
Ascension Health Ministry
06.2020 - 09.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisting associates with administrations of HR policies, benefits, procedures and programs.
- Working daily with ministry HR leaders and staff to collaboratively identify, research and resolve issues. Maintaining all leave of absence policies to ensure proper distribution and integration with all departments.
- Handling 30+ cases a day for FMLA, short/long term disability, parental leave and benefits. Payroll- collecting payroll data, entering data or computing and posting wages, and reconciling errors in order to maintain accurate payroll records.
Project Coordinator - Customer Service
Lowes Customer Center
08.2017 - 06.2020
- Primarily responsible for supporting sales associates, customers and installers on projects across multiple locations in order to facilitate start to end work flow management for each project.
- Keeping track of projects by confirming the scope of work with Customers, Service Providers, tracking progress, addressing issues and communicating timely with Customers, Service Providers, Stores, and Vendors to keep the project moving forward from beginning to end.
- Taking 50+ calls a day, solving other customer issues, while executing each assigned project.
Customer Service Representative
Navient
08.2014 - 08.2017
- Responsible for providing quality customer service and account resolution to customers, endorsers, and co-makers via incoming or outgoing phone calls.
- Answering inquiries from customers, reduce delinquency, secure payments, and counsel customers on available repayment options and deferment options.
- Handling 65+ calls a day and meeting monthly goals.
Education
Bachelor of Business Administration - Business Administration And Management
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2026
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Timeline
Customer Service Representative
GEICO
09.2022 - Current
Human Resources Coordinator
Ascension Health Ministry
06.2020 - 09.2022
Project Coordinator - Customer Service
Lowes Customer Center
08.2017 - 06.2020
Customer Service Representative
Navient
08.2014 - 08.2017
Bachelor of Business Administration - Business Administration And Management
Indiana University, Purdue University Indianapolis